Overview

If you want to notify your tenants when rent is due, when a payment has been made, or when late fees have been charged — or notify owners when they make a contribution — then you'll want to turn on Rent & Payment Notifications. These can be configured at the company level, where the settings apply to all your properties, or overridden for a specific property.

Walkthrough Video

Set Up Rent & Payment Notifications Walkthrough Video Link.

The Steps

To set rent and payment notification settings, click Settings on the main menu. Then under the Company Defaults section, click Rent & Payment Notification.
On the Rent & Payment Notifications settings page, set the following options:
- Rent Reminders
  - Send upcoming rent reminders - Turn on if you want to notify tenants what their rent is coming up. Specify the number of days before rent is due to notify them (only for recurring rent charges, not manually posted charges of other types).
  - Skip tenants who already paid - Turn on if you don't wan to send notifications of upcoming rent if those tenants have already paid.
- Overdue Rent
  - Send overdue rent notifications - Turn on if you want to notify tenants that their rent is overdue
  - Days after rent is due - Number of days after rent has not been paid in which notifications will start going out. So if you want notifications to start going out 1 day after the rent due date, enter 1.
  - Reminder Frequency - Enter how often these notifications will go out until rent is paid.
  - Notify past residents about overdue charges - toggle on to notify past tenants whose leases have ended.
- Rent Charges
  - Post recurring charges before the due date - Turn on if you want to post charges several days in advance of when a payment will be due
  - Days before rent is due - set the number before the due date that you want rent posted.
  - Email tenants when rent is charged - Turn on if you want the tenant to be notified that rent has been posted
  - Attach an account statement - Include an account statement PDF in the email
  - Attach an invoice - Include an invoice to the email
  - Attach cash payment slip - Turn this on to include the Western Union CashPayments details to the notification.
- Payment Received
  - Email tenants a payment receipt - Turn this on if you want to notify the tenant that an online payment was made.
  - Notify users by email - Turn on to send a notification to a user on your account that a tenant made an online payment.
  - Users to notify - add a user whom you want notified when a payment from a tenant is received.
- Payment Reversed
  - Email tenant when a payment is returned - Turn this on if you want to notify the tenant that an online payment was returned.
  - Notify users by email - Turn on to send a notification to a user on your account that a tenant payment was returned.
  - Users to notify - add a user whom you want notified when a payment from a tenant is returned.
- Owner Contribution Received
  - Email owners a contribution receipt - Turn this on if you want to notify the owner that their contribution was received.
  - Notify users by email - Turn on to send a notification to a user on your account that an owner made a contribution.
  - Users to notify - add a user whom you want notified when an owner contribution is made.
- Owner Contribution Returned
  - Email owners when a contribution is returned - Turn this on if you want to notify the owner that their contribution was returned.
  - Notify users by email - Turn on to send a notification to a user on your account that an owner contribution was returned.
  - Users to notify - add a user whom you want notified when an owner contribution is returned.
- Text Messages
  - Send text message notifications to tenants - Turn on or off whether to send text notifications to your tenants. The default is set to off.
  - Send cash payment details upon move in - Turn on or iff if you want to send the tenant their cash payments details when they first move in.
- Outgoing Payments
  - Notify users when an outgoing payment is sent - Send a notification to the following additional users when an outgoing payment is sent (the DoorLoop account owner and the user sending the payment will always receive a notification, regardless of this list)
  - Users to notify - add a user whom you want notified when an outgoing payment is made.
When you are done setting up your rent & payment notifications, click Save Changes to finish.

Once saved, these notifications will apply to all your properties unless overridden at the property level.

Note

You will need to set this up before the rent charge starts posting.
Notifications are also based on the rent due date set.
You can only set one rent reminder schedule.
Tenants will NOT get a notification for charges posted that are not part of the recurring rent charge.

Property-Level Rent & Payment Notifications Settings

If you want to set property-specific Rent & Payment Notifications settings, click Customize on the Customize by Property banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.