Overview
If you want to notify your tenants when rent is due, when a payment has been made, or when late fees have been charged, then you'll want to turn on Rent & Payment Notifications. These can be configured at the company level where these settings will apply to all of your properties. You can also set these up as property-specific notification settings, which will override the company settings.
The Steps
To set rent and payment notification settings, click Settings on the main menu and then click Rent & Payment Notification.
In the Rent & Payment Notifications window, set the following options:
Rent Reminders
Send a notification to remind the tenant about an upcoming rent - here you can set a specific number of days before rent is due to notify the tenants
Do not send a notification if the tenant has already paid
Rent Overdue
Send recurring notifications to remind the tenant about overdue rent
Set the number of days after rent has not been paid to notify tenants
Set the frequency at which these notifications will be sent
Rent Posted
Payment Received
Send a notification to the tenant when they make an online payment
Send a notification to DoorLoop users when a tenant makes an online payment - here you can specify which of your users on your account will receive payment received notifications
Payment Returned
Send a notification to the tenant when an online payment is returned
Send a notification to DoorLoop users when an online payment is returned - here you can specify which of your users on your account will receive payment return notifications
Text Messages
Turn on or off whether to send text notifications to your tenants. The default is set to off.
When you are finished making your selections, click Save.
That's it!
Note: You will need to set this up before the rent charge starts posting. Notifications are also based on the rent due date set.
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