You can configure rent reminders and payment notifications for your tenants at the company level. These settings will apply to all of your properties, unless you set property-specific notification settings, which will override the company settings.

The Steps

Step 1

From the main menu, select Settings > Rent & Payment Notifications.

Step 2

In the Rent & Payment Notifications window, set the following options:

Upcoming Rent

  • Specify how many days before rent is due to send an email and/or text reminder about an upcoming recurring rent charge.

  • You can also choose not to send the advance reminder if the tenant already paid their rent early.

Rent Charged

  • Send an email, choose whether to include an account statement PDF, and/or send a text notification to your tenants when a recurring rent charge posts.

Payment Received

  • Send email payment receipts to tenants.

  • Notify selected users via email when payment is received.

Payment Returned

  • Send email and/or text notifications to tenants when an online payment is reversed.

  • Notify selected users via email when payment is reversed.

Step 3

When you are finished making your selections, click Save.

Note that each notification sent via text message will use one communication credit.

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