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Set Up Rent & Payment Notifications

Configure rent reminders, overdue notices, payment receipts, and other tenant and owner notifications in DoorLoop's Rent & Payment Notifications settings.

Written by Samuel

Overview

If you want to notify your tenants when rent is due, when a payment has been made, or when late fees have been charged — or notify owners when they make a contribution — then you'll want to turn on Rent & Payment Notifications. These can be configured at the company level, where the settings apply to all your properties, or overridden for a specific property.

Walkthrough Video

Set Up Rent & Payment Notifications Walkthrough Video Link.

The Steps

  1. To set rent and payment notification settings, click Settings on the main menu. Then under the Property Settings section, click Rent & Payment Notification.

  2. In the Rent & Payment Notifications window, set the following options:

    • Rent Reminder

      • Send a notification to remind the tenant about an upcoming rent - Turn on if you want to notify tenants what their rent is coming up. Specify the number of days before rent is due to notify them (only for recurring rent charges, not manually posted charges of other types).

      • Do not send a notification if the tenant has already paid - Turn on if you don't wan to send notifications of upcoming rent if those tenants have already paid.

    • Rent Overdue

      • Send recurring notifications to remind the tenant about overdue rent - Turn on if you want to notify tenants that their rent is overdue

      • Days after rent is due - Number of days after rent has not been paid in which notifications will start going out. So if you want notifications to start going out 1 day after the rent due date, enter 1.

      • Frequency - Enter how often these notifications will go out until rent is paid.

    • Rent Posted

      • Post charges to the account before the due date - Turn on if you want to post charges several days in advance of when a payment will be due

      • Send a notification to the tenant when rent is posted - Turn on if you want the tenant to be notified that rent has been posted

      • Attach an account statement to the email - Include an account statement PDF in the email [details]

      • Attach an invoice to the email - Include an invoice to the email [details]

      • Include cash payment details - Turn this on to include the Western Union CashPayments details to the notification.

    • Payment Received

      • Send a notification to the tenant when they make an online payment - Turn this on if you want to notify the tenant that an online payment was made.

      • Send a notification to DoorLoop users when a tenant makes an online payment - Turn on to send a notification to a user on your account that a tenant made an online payment.

    • Payment Returned

      • Send a notification to the tenant when an online payment is returned - Turn this on if you want to notify the tenant that an online payment was returned.

      • Send a notification to DoorLoop users when an online payment is returned - Turn on to send a notification to a user on your account that a tenant payment was returned.

    • Owner Contribution Received

      • Send a receipt to the owner when a contribution is received - Turn this on if you want to notify the owner that their contribution was received.

      • Send a notification to DoorLoop users when an owner contribution is received - Turn on to send a notification to a user on your account that an owner made a contribution.

    • Owner Contribution Returned

      • Send a notification to the owner when a contribution is returned - Turn this on if you want to notify the owner that their contribution was returned.

      • Send a notification to DoorLoop users when an owner contribution is returned - Turn on to send a notification to a user on your account that an owner contribution was returned.

    • Text Messages

      • Turn on or off whether to send text notifications to your tenants. The default is set to off.

      • Send cash payment details upon move in -

    • Outgoing Payments

      • Send a notification to the following additional users when an outgoing payment is sent (the DoorLoop account owner and the user sending the payment will always receive a notification, regardless of this list)

  3. When you are finished setting up your rent & payment notifications, click Save.

Once saved, these notifications will apply to all your properties unless overridden at the property level.

Tip: Property-Specific Rent & Payment Notifications - You can override the company default with unique notification settings for a specific property.

  1. Click Rentals > Properties, and select the property.

  2. Then on property, click Settings > Rent & Payment Notifications

  3. Choose "Specify Notifications For This Property" in the settings

  4. Set each notification type the same way as the company-level steps above.

Note

  • You will need to set this up before the rent charge starts posting.

  • Notifications are also based on the rent due date set.

  • You can only set one rent reminder schedule.

  • Tenants will NOT get a notification for charges posted that are not part of the recurring rent charge.

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