As you manage your tenants, their information might change requiring you to update their profile in DoorLoop. They might change their phone number, emergency contact, or even their name. You might also just need to update incorrect information or add notes to your tenants. This article helps you in either case!

The Steps

Step 1

From the main menu, select People < Tenants.

Step 2

Find the tenant you want to view or edit and click on the name. You can either sort the list by the various columns and filters or use the search bar.

Step 3

This brings you to the tenant Overview tab which quickly shows you the tenant's Contact Info, Emergency Contacts, Address, and Tenant Portal access status.

Step 4

You can click on any of the + Add New links in the information sections to add or edit information for the tenant.

If all the information is filled in and there aren't any links, click on the blue three vertical dots icon in the top right corner and select Edit.

Step 5

Update or add any necessary information. Here are some pointers:

  • Anything you add to the Notes field in the Personal Info section also shows up on your tenant reports if you add the Notes column to the report.

    • You could use this section to record information on pets or to track license plates. Then you could easily view this information for all of your tenants on a single report.

  • The Phone section defaults to a Mobile phone number, which is necessary to be able to send text communication to this tenant.

  • The first email address you enter in the Email section will be the default for email communications with the tenant.

Step 6

Click Save when you are done editing the tenant.

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