Overview

Unfortunately, sometimes your tenants pay late and they need to be charged late fees. Rather than track this yourself, you can configure late fee schedules and let DoorLoop handle the late fee charges and notifications for you.

DoorLoop has late fee settings available at the company, property, and lease levels. Lower level late fee settings override those set at a higher level. For example, property late fee settings override the company level settings, and lease late fee schedules override both property and company settings.

By default, all your properties use the company late fee settings. If your leases have the same late fee schedule, all you have to do is set your company late fee settings and turn on late fees when you create your leases.

  1. Company Late Fee Settings

  2. Property Late Fee Settings

  3. Lease Late Fee Settings


Company Late Fee Settings

Step 1

Go to Settings, scroll down to the Property Settings section, and click on the Late Fees button.

Step 2

In the Late Fees window, make sure Charge late fees is toggled on.

This is also where you could turn off late fees for properties and leases if they are using your company late fee settings.

Step 3

Select from the following options:

Late Fees:

  • When should we charge this late fee?:

    • Enter the number of days after rent is due to charge the late fee.

    • For example, if you charge rent on the 1st and want to charge a late fee on the 5th, enter “4” because the 5th is four days after the 1st.

  • How often should we charge this fee?:

    • Select the frequency for this late fee. In other words, do you charge this late fee Once, Daily, Weekly, or Monthly?

  • How should we calculate this fee?:

    • You can set a Fixed Amount for the late fee, or charge a Percentage of entire outstanding balance.

  • How much should we charge?:

    • If you charge a fixed amount, this will be a dollar amount. If you charge a percentage, enter the percentage amount here.

  • Which income account should the late fees go into?:

  • Memo:

    • Enter an optional explanation for the late fee charge.

    • What you enter here is what the tenant will see on their lease ledger in the tenant portal. If you leave it blank, the tenant will just see the word “Charge.” You will also see it in the “Memo” column in relevant reports.

Use the Add another late fee link to set a second late fee schedule. For example, you might charge a one-time late fee, and then charge another daily late fee after this.

Use the Show advanced options link to add the following additional Late Fees Options:

  • Maximum monthly late fees:

    • Specify an amount at which point the late fees should stop for the month.

  • Maximum daily late fees:

    • Specify an amount at which point the late fees should stop for the day.

  • Minimum balance to apply late fee:

    • Specify a minimum lease balance that needs to be reached before late fees will be charged.

  • Specify which accounts to charge late fees on:

  • Email the tenants each time a late fee is charged:

    • Send an email to the tenant notifying them that they were charged a late fee.

    • This only works if you have an email address entered in the tenant’s info.

  • Send a text message to the tenants each time a late fee is charged (each message will use one communication credit):

    • Send a text message to the tenant about the late fee charge.

    • This only works if you have a cell phone number entered in the tenant’s info.

    • Note that each notification sent via text message will use one communication credit.

Step 4

Click Save.

Good work! Going forward, this late fee schedule will automatically charge the appropriate late fees to any lease using the company settings. You can return to the company late fee settings at any time to adjust them as needed.


Property Late Fee Settings

Late fee settings for an individual property can either use or override your company late fee settings.

Step 1

Navigate to Rentals > Properties, find the property you want to set a late fee schedule for, and click on it.

Step 2

Click on the Settings tab and then the Late Fees button.

Step 3

In the Property Late Fees window, toggle on Automatic Late Fees and select from the following options:

  • Use company default late fee structure: uses the same late fee schedule as your property settings. Skip to Step 5 if you choose this option.

  • Specify a late fee structure for this property: set a unique late fee schedule for this property that you will create now.

Step 4

The options for the late fee settings are the same as those explained in Step 3 of the Company Late Fee Settings above.

Step 5

Click Save.

Good work! Going forward, this late fee schedule will automatically charge the appropriate late fees to any lease using the property settings. You can return to the property late fee settings at any time to adjust them as needed.


Lease Late Fee Settings

Late fee settings on individual leases override all other late fee settings. This is also where you turn on or off whether to automatically charge late fees at all for a lease.

Review this article for more information on setting a late fee schedule on an individual lease.

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