Tracking Tenant Portal Invites

How to check the status of your tenant portal invites.

Samuel avatar
Written by Samuel
Updated over a week ago


When you invite your tenants to use the tenant portal, you might wonder if they received or accepted the invite. Don't worry, using DoorLoop's Communications Log you can follow the progress of your invites so you won't be left in the dark.

The Steps

  1. From the main menu, click on Communications and then click Communications Log.

  2. Find the tenant portal invite email you want to view. You can also sort the list by the various columns, or use filters and the search bar to narrow down the list.

    • You can use the calendar filter to view messages from a certain time period.

    • You can also use the filter to the right of the calendar icon to filter the Type by Email since most tenant portal invites are by email.

    • If you use the search bar to search for the title of the message, make sure you type in the title you use for your tenant portal invite emails if you changed this. By default, the title of these emails is "Your Tenant Portal is Ready!"

  3. After finding the message, you can review the recipient, the sent date, and the current Status of the message. Hover over the open and clicked link icons to see the time and date the tenant read or clicked the link in the email.

Now that you know the status of your tenant portal emails, you can use these instructions if you need to re-send a tenant portal invite.

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