When you invite your tenants to use the tenant portal, you might wonder if they received or accepted the invite. Don't worry, using DoorLoop's Communications Log you can follow the progress of your invites so you won't be left in the dark.

The Steps

Step 1

Navigate to Communications > Communications Log in the main navigation menu on the left side.

Step 2

Find the tenant portal invite email you want to view. You can also sort the list by the various columns, or use filters and the search bar to narrow down the list.

  • For example, use the calendar filter to view messages from a certain time period.

  • You can also use the filter to the right of the calendar icon to filter the Type by Email because tenant portal invites are email only.

  • If you use the search bar to search for the title of the message, make sure you type in the title you use for your tenant portal invite emails if you changed this. By default, the title of these emails is "Your Tenant Portal is Ready!"

Step 3

After finding the message, you can review the recipient, the sent date, and the current Status of the message. Hover over the open and clicked link icons to see the time and date the tenant read or clicked the link in the email.

Now that you know the status of your tenant portal emails, you can use these instructions if you need to re-send a tenant portal invite.

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