All Collections
Getting Started
Module 1: Getting Started With the Basics
Invite Tenants to Your Tenant Portal
Invite Tenants to Your Tenant Portal

Send tenants invites via email for them to join your portal

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

A tenant's email address is required when enabling Tenant Portal access. Inviting your tenants to the Tenant Portal in DoorLoop automatically sends them an email invite, which they use to set up a password.

After setting up a password, your tenants can use links in rent reminder and tenant communication emails to log in to their portal, or go to DoorLoop.com/login and log in with their email address and password.

Tip: Make sure to configure your tenant portal settings before inviting your tenants to their portals!

The Steps

How to send individual Tenant Portal invites.

  1. Navigate to People on the left-hand menu and select Tenants. Find the tenant with an active lease that you want to invite to your tenant portal.

  2. Click on the 3 Vertical Dots icon on the right side of the tenant line and click Edit. Note that you can also click on the tenant to open the Overview tab, then navigate to the 3 Vertical Dots on the top right-hand side and click Edit.

  3. Toggle on “Invite this tenant to access the Tenant Portal” by clicking on the toggle.

  4. Once you click the toggle, enter the tenant's email address and click Save.

  5. The invitation email will automatically be sent to your tenant.

How do I send Tenant Portal invites to multiple tenants at once?

There are several ways to send out bulk Tenant Portal invites all at once. You can choose to send them to all your tenants, all the tenants in a specific property, or select tenants of your choice. We have a whole separate article for this entitled, Bulk Invite Tenants to Your Portal. You can also click the links below if you already know the criteria for your bulk invites.

  1. Send bulk Tenant Portal invites to everyone.

  2. Send bulk Tenant Portal invites for a specific Property.

  3. Manually select tenants to send bulk Tenant Portal invites.

Tip: You can use bulk invites to resend tenant portal invites for those tenants who have not yet accepted their invitation to the tenant portal as well as to brand new tenants.

How do I re-invite tenants to the tenant portal?

If your tenant tells you they no longer have their tenant portal invite email, you can re-invite them to send a new tenant portal invite email.

  1. Navigate to People on the left-hand menu and select Tenants. Find the tenant with an active lease that you want to invite to your tenant portal.

  2. Click on the 3 Vertical Dots icon on the right side of the tenant line and click Edit.

  3. Under the toggle for “Invite this tenant to the Tenant Portal”, you’ll see a greyed-out section that reads Tenant Portal Active. In this section, you’ll see a Resend Invitation link. Click it to resend the invitation. Click Save to finish.

That's it! Note that the new invitation has already been sent. You only need to click Save if you made other changes. If you didn't make any changes, you can click Cancel or press the escape key to exit.

Next Steps

  • Track the status of your Tenant Portal invites. Learn more by reading the article, Tracking Tenant Portal Invites.

  • If you want to give your tenants an in-depth overview of the Tenant Portal and how to use it, link them to our handy, How to Use the Tenant Portal guide. This guide gives them step-by-step instructions on how to use their new Tenant Portal.

Did this answer your question?