Overview
A tenant's email address is required when enabling Tenant Portal access. Inviting your tenants to the Tenant Portal in DoorLoop automatically sends them an email invite, which they use to set up a password.
After setting up a password, your tenants can use links in rent reminder and tenant communication emails to log in to their portal, or go to DoorLoop.com/login and log in with their email address and password.
Tip: Make sure to configure your tenant portal settings before inviting your tenants to their portals!
The Steps
How to send individual Tenant Portal invites.
Navigate to People on the left-hand menu and select Tenants. Find the tenant with an active lease that you want to invite to your tenant portal.
Click the "Add Contact Info" link under the Action column. Then, enter a valid email address in the Contact Info column and click the Check Mark icon.
What was the Add Contact Info link will now be the Send Portal Invitation link. Click on the "Send Portal Invitation" link which will send a portal invitation directly to the email you entered.
You can check the status of the portal invitation on the same Tenants page or in the Communications Log.
How do I send Tenant Portal invites to multiple tenants at once?
There are several ways to send out bulk Tenant Portal invites all at once. You can choose to send them to all your tenants, all the tenants in a specific property, or select tenants of your choice. We have a whole separate article for this entitled, Bulk Invite Tenants to Your Portal. You can also click the links below if you already know the criteria for your bulk invites.
Tip: You can use bulk invites to resend tenant portal invites for those tenants who have not yet accepted their invitation to the tenant portal as well as to brand new tenants.
How do I re-invite tenants to the tenant portal?
If your tenant tells you they no longer have their tenant portal invite email, you can re-invite them to send a new tenant portal invite email.
Navigate to People on the left-hand menu and select Tenants.
Find the tenant(s) you want to resend a portal invite and click the "Send Portal Invitation" link under the Action column for that tenant. This will send a new portal invitation email to the email address on file for them.
That's it! You can check the status of the portal invitation on the same Tenants page or in the Communications Log.
Next Steps
Track the status of your Tenant Portal invites. Learn more by reading the article, Tracking Tenant Portal Invites.
If you want to give your tenants an in-depth overview of the Tenant Portal and how to use it, link them to our handy, How to Use the Tenant Portal guide. This guide gives them step-by-step instructions on how to use their new Tenant Portal.