Overview
Once your leases are created and your tenant portal settings are set up, you'll want to invite your tenants to their tenant portal. The only requirement for tenant portal access is a valid email address. Inviting your tenants to the Tenant Portal in DoorLoop automatically sends them an email invite, which they use to set up a password.
Tip: Make sure to configure your tenant portal settings before inviting your tenants to their portals!
The Steps
How to send individual Tenant Portal invites.
To send a tenant portal invite to a single tenant, click People > Tenants on the main menu.
Find the tenant with an active lease that you want to invite to your tenant portal. If your tenant does not have a valid email address on their profile, click the "Add Contact Info" link under the Action column. Then, enter a valid email address in the Contact Info column and click the Check Mark icon. (If there is an email address already, slip to Step 3.)
(You must enter a real email address, as the system will validate it to make sure it is a working email address. Otherwise, you will not be able to save the email address you enter.)
Once a valid email has been entered, click on the "Send Portal Invitation" link under the Action column. This will send a portal invitation directly to the email you entered.
You can check the status of the portal invitation on the same Tenants page or in Communications > Communications Log.
How to send Tenant Portal invites to multiple tenants at once
There are several ways to send out bulk Tenant Portal invites all at once. You can choose to send them to all your tenants, all the tenants in a specific property, or select tenants of your choice. We have a whole separate article for this entitled, Bulk Invite Tenants to Your Portal. You can also click the links below if you already know the criteria for your bulk invites.
Tip: You can use bulk invites to resend tenant portal invites for those tenants who have not yet accepted their invitation to the tenant portal as well as to brand new tenants.
How to re-invite tenants to the tenant portal
If your tenant tells you they no longer have their tenant portal invite email, you can re-invite them to send a new tenant portal invite email.
To resend a tenant portal invite to a single tenant, click People > Tenants on the main menu.
Find the tenant(s) you want to resend a portal invite and click the "Send Portal Invitation" link under the Action column for that tenant. This will send a new portal invitation email to the email address on file for the tenant.
You can check the status of the portal invitation on the same Tenants page or in Communications > Communications Log.
Tip: After setting up their password, your tenants can use links in rent reminder and tenant communication emails to log in to their portal, or go to https://app.doorloop.com/auth/login and log in with their email address and password.
Note: If you receive an error stating, "A tenant with this Tenant Portal login email already exists in your DoorLoop account," it means that another tenant in the system is using the same email address. Tenants must have a unique email address and cannot share the same one as someone else. Please use another email address.
Next Steps
Track Tenant Portal Invites - track the progress of your tenant portal invites to see if your tenants have logged into their portal or not and have set up their payment methods.
How to Use the Tenant Portal - Your tenants may need instruction on how to use the tenant portal. You can send them the link to our handy, in-depth guide on how to use the tenant portal