Overview
You can add or remove units from your subscription at any time to match your actual unit count. DoorLoop bills based on tiers of 20 units (1–20, 21–40, 41–60, and so on), so your plan updates whenever you cross into a new units managed tier.
Note: If you've made units inactive, DoorLoop doesn't automatically reduce your billed unit count — deactivating a unit only affects that unit's status in your account, not your subscription. You'll need to come here and manually update your subscription's unit count to stop being billed for it.
The Steps
To update your subscription unit count, click Settings on the main menu. Then under the Company section, click Subscription and Billing.
Select the Update Plan button under your current plan details.
In the Enter Your Unit Count section, you can increase or decrease units in your subscription by either typing in the number of units or using the "+" and "-" buttons.
When you are finished, click the Update Plan button under the plan you currently have.
Review Your Plan information, the chosen Payment Method, and the Summary to confirm everything is correct. The Summary section will show you the amount you will need to pay today to increase your units.
You can change your plan details or upgrade your subscription type by selecting the Change button in the Plan section.
You can quickly change your payment method by selecting the Change link in the Payment Method section.
When you are happy with the checkout information and number of units, select the Update Subscription button to finish adding more units.
You can update your subscription whenever you'd like. Whether you pay yearly or monthly, we'll handle the prorations automatically.
Note: If you reduced your unit count, credit and payment adjustments will be made on your next billing cycle.