Use DoorLoop’s Login to Portal feature to view your tenant portals. With the ability to view a tenant’s portal as they see it, you’ll never be left in the dark when it comes to what information you are presenting to them!
There are several ways to find your tenants, such as the Tenants tab on properties, units, and leases. However, these instructions will cover going through the People section.
On the main menu, click People and then click Tenants and find the tenant whose portal you wish to view.
If you have a long list of tenants, review this article to learn how to sort and filter your tenants list if you’d like.
Click on the 3 Vertical Dots icon on the right side of the tenant line and click Login to Portal.
A new tab will open up in your browser showing you exactly what the tenant sees when they login to DoorLoop.
Note that if your browser security settings or a browser extension are set to block new windows or tabs from opening in this way, you may have to click on additional notifications to open the tab, or change your browser security settings.
Now you can review what the portal looks like for your tenant. For example, you can review:
If your tenant has set up autopay (you can also see this on the Rent tab of their lease).
What the lease ledger looks like for your tenant.
How your tenants submit proof of their insurance.
What submitting and reviewing tenant requests looks like for your tenant.
What announcements look like for your tenants.
I can't log into my tenant's Tenant Portal.
The issue here most likely is that the Tenant Portal for this particular tenant or property is not active. You want to check the article for, Configuring Tenant Portal Settings. Check the settings at the company, property, and lease level to see where it's been turned off.
Can I make a payment on my tenant's behalf through the Tenant Portal?
The short answer to this is no. The long answer is that this is for the security of tenant, so payments are no longer allowed when impersonating a tenant. This also includes setting up any auto payments (autopays) on their behalf.