Use DoorLoop’s Login to Portal feature to view your tenant portals. With the ability to view a tenant’s portal as they see it, you’ll never be left in the dark when it comes to what information you are presenting to them!
There are several ways to find your tenants, such as the Tenants tab on properties, units, and leases. However, these instructions will cover going through the People section.
Navigate to People < Tenants and find the tenant whose portal you wish to view.
If you have a long list of tenants, review this article to learn how to sort and filter your tenants list if you’d like.
Click on the 3 Vertical Dots icon on the right side of the tenant line and click Login to Portal.
A new tab will open up in your browser showing you exactly what the tenant sees when they log in to DoorLoop.
Note that if your browser security settings or a browser extension are set to block new windows or tabs from opening in this way, you may have to click on additional notifications to open the tab, or change your browser security settings.
Now you can review what the portal looks like for your tenant. For example, you can review:
If your tenant has set up autopay (you can also see this on the Rent tab of their lease).
What the lease ledger looks like for your tenant.
How your tenants submit proof of their insurance.
What submitting and reviewing tenant requests looks like for your tenant.
What announcements look like for your tenants.
You can even make a payment for your tenant using the Make a Payment button if they want your help. For example, your tenant might not be able to use a computer and bring in their payment information to your office asking to pay.