Overview
Use DoorLoop’s Login to Portal feature to view your tenant portals. With the ability to view a tenant’s portal as they see it, you’ll never be left in the dark when it comes to what information you are presenting to them!
The Steps
View Your Tenant's Portal
To view your tenant's portal, click People on the main menu and then click Tenants.
Find the tenant whose portal you wish to view and click on the 3 Dots on the right side of the tenant line and click Login to Portal.
A new tab will open in your browser, showing you exactly what the tenant sees when they login to DoorLoop.
(Note that if your browser security settings or a browser extension are set to block new windows or tabs from opening in this way, you may have to click on additional notifications to open the tab or change your browser security settings.)
Now, you can review what the portal looks like for your tenant. For example, you can review:
If your tenant has set up auto-pay (you can also see this on the Rent tab of their lease).
What the lease ledger looks like for your tenant.
How your tenants submit proof of their insurance.
What submitting and reviewing tenant requests looks like for your tenant.
What announcements look like for your tenants.
View Your Tenant's Payment Setup Wizard
Logging into your tenant's portal allows you to view your tenant's payment setup wizard. Once you are in their portal, you can click the Payments tab and view to see if they have any Auto-Pays set up.
You can also click Make a Payment and view the entire payment flow that your tenant's would go through. Here, you'll be able to see the amounts they can enter, what payment methods they might have set up, or which they can use, and you can view the confirmation they would get if they completed the payment flow.
Note: Viewing your tenant's portal with this method will not allow you to make payments on behalf of the tenant. This is for security reasons. If you do need to make a payment on behalf of your tenant, you'll need to log in as the tenant and with their password.
That's it. By viewing the tenant's portal, you see exactly what they would be seeing. If you need to make any changes to the settings to add or remove items you want them to see or not to see, refer to the article, Configuring Tenant Portal Settings.