Overview
DoorLoop's ability to let property managers view the tenant portal as tenants see it is a unique feature that enhances communication and support, setting it apart from other property management platforms.
The Steps
To view your tenant's portal through your DoorLoop dashboard, click People > Tenants on the main menu.
Find the tenant whose portal you wish to view and click on the 3-Dots on the right side of the tenant, and click Login to Portal on the pop-up menu.
A new tab will open in your browser, showing you exactly what the tenant sees when they log in to DoorLoop.
(Note: If your browser security settings or a browser extension are set to block new windows or tabs from opening in this way, you may have to click on additional notifications to open the tab or change your browser security settings.)
Now, you can review what the portal looks like for your tenant. For example, you can review:
If your tenant has set up auto-pay (you can also see this on the Rent tab of their lease).
What the lease ledger looks like for your tenant.
How your tenants submit proof of their insurance.
What submitting and reviewing tenant requests looks like for your tenant.
What announcements look like for your tenants.
Note: Viewing your tenant's portal with this method will not allow you to make payments on behalf of the tenant. This is for security reasons. If you do need to make a payment on behalf of your tenant, you'll need to log in with the tenant's login credentials and password through https://app.doorloop.com/auth/login.
That's it. By viewing the tenant's portal, you see exactly what they would be seeing. If you need to make any changes to the settings to add or remove items you want them to see or not to see, refer to the article, Configuring Tenant Portal Settings.