Overview
Want to make life easier for your tenants? Set up your customizable DoorLoop tenant portal! Your tenants can pay rent, check payment history, submit maintenance requests, and see important announcements—all in one convenient place. You can tailor everything to perfectly fit your business needs, giving both you and your tenants a smoother experience!
After you configure your tenant portal settings, make sure you invite your tenants to use the portal!
Tip: If you would rather customize tenant portal settings for each of your properties separately, you can do so by following the instructions here: Customize Property-Specific Tenant Portal Settings.
If you would rather customize tenant portal settings for only a specific lease, you can do so by following the instructions here: Customize Lease-Specific Tenant Portal Settings.
Both of these would override the default company tenant portal settings.
The Steps
To set your company's default tenant portal settings, click Settings on the main menu. Then click Tenant Portal.
Refer to the section below to learn what each of the tenant portal settings do. When you are happy with the changes you have made, click the Save button to update your tenant portal settings.
What the Tenant Portal Settings Do
Permissions
On the Permissions section, you can set the ability for your tenants to do the following:
Allow tenants to access the tenant portal
Enable online payments
Allow partial payment
Tenants can pay with bank transfer (ACH)
Tenants can pay with credit card
Cash Payments (Western Union)
Tenants can view Lease Ledger
Tenants can upload Insurance Policy
Allow tenants to submit online requests
View open requests
View closed requests
Add instructions for tenant requests. It will be displayed when new requests are created at the tenant portal
Contact Info
In the Contact Info section, you have the option to set company information, including the company name, email, phone number, and address. By default, this information will be filled in from the Company Information settings.
If you want to enter custom information that is different from your company information, you can do so by selecting "Customize contact info displayed in the portal." You will be able to enter a new company name, email, and address. If you have SMS messaging set up for the Communications Center, you won't be able to change the SMS Number. However, you can enter a new Call Number as a secondary number that your tenants can call with instead of the SMS Number.
Also, you can toggle any of the contact information fields on or off depending on what you want shown on the tenant portal.
Tip: If your properties are owned or managed by different LLCs, you can set a unique company for each of your properties by using property tenant portal settings.
Customization
In the Customization section, you can configure how your tenant portal looks:
Add a custom company Logo (Recommended Size: 300x100), which will appear in the upper left corner of your tenant’s portals.
Edit the Color Theme, which changes the background banner color.
Add a custom background image for the portal (Recommended Size: 1920x1080).
In the Portal URL section, you can easily customize your Tenant Portal URL to your company brand. Enter your chosen custom URL into the subdomain box under URL Structure.
Note: If you use an invalid character such as a space, dash, or punctuation you will see an “Invalid subdomain” error below the subdomain box. If you pick a subdomain that has already been chosen, you will get an error message when you try to save saying the subdomain has already been taken.
Portal Invites
In the Portal Invites section, you can easily modify the email invite sent out when inviting your tenants to their tenant portal. You can change the Title (which will be the email subject), the Subtitle (which can act as the email greeting), and the Email Body.
Note: By default, the Subtitle will insert the tenant’s name and the company name you set in the Portal Contact Info.
Next Step
Invite Tenants to Your Tenant Portal - After setting up your tenant portal settings, be sure to invite your tenants to their tenant portal so they can begin making payments.