Overview
DoorLoop's ability to let property managers view the tenant portal as tenants see it is a unique feature that enhances communication and support, setting it apart from other property management platforms.
Walkthrough Video
Tenant Portal Overview Walkthrough Video Link.
The Steps
To view your tenant's portal through your DoorLoop dashboard, click People > Tenants on the main menu.
Find the tenant whose portal you wish to view. Click the 3-Dots on the right side of the tenant and select Login to Portal.
A new tab opens in your browser, showing you exactly what the tenant sees when they log in to DoorLoop. If your browser security settings or a browser extension are set to block new windows or tabs from opening this way, you may need to click additional notifications to open the tab, or change your browser security settings.
You can now review what the portal looks like for your tenant. For example, you can review:
Whether your tenant has set up auto-pay (also visible under the Transactions tab, in Payments and Charges)
What the lease ledger looks like for your tenant under Recent Transactions
Current balances and past charges and payments
Where your tenants can submit proof of insurance or purchase insurance
What submitting and reviewing tenant requests looks like for your tenant
What announcements look like for your tenants
What files you shared with your tenants
Contact information for your property management office, if shared
Note: Viewing your tenant's portal this way won't let you make payments on their behalf. This is for security reasons. If you need to make a payment on behalf of a tenant, you'll need to log in with the tenant's own login credentials and password through https://app.doorloop.com/auth/login.
By viewing the tenant's portal, you see exactly what they would be seeing. If you need to make any changes to what's shown, see Customize Tenant Portal Settings.