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Request Reports from TransUnion

How to create and review TransUnion SmartMove reports.

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

TransUnion Reports can be requested on any rental application, regardless of how you had initially set up the Rental Application settings. Tenant screenings will either be automatically requested or manually requested when reviewing the rental application.

The Steps

If your rental applications are set up to request screening reports from TransUnion, those reports are automatically downloaded as soon as they are available.

After the reports have been downloaded, TransUnion sets a 60 days expiration date on them. We don’t want these reports to disappear before you have a chance to review and save them, so make sure you review them before the reports expire. You can always also download the report and upload them to the lease where they will last indefinitely.

If you didn't initially request tenant screenings

  1. If reports weren't automatically requested, you can request them after receiving the rental applications. Click Leasing on the main menu and then click on Rental Applications.

  2. Find and click on the rental application you need.

  3. Once you’ve clicked on the rental application, click on the Request Reports button on the Overview page. (Note that this button only appears if TransUnion Reports were not originally requested on the rental applications.)

  4. This will take you to the Reports tab.

  5. From here, you can request a report. You'll be given the option to select a payment method and pay for the report. You will be covering the cost of the report and it will either be charged to your credit card or your merchant account. The fee is based on your subscription tier.

  6. After doing this you will see a message saying Reports Generation in Progress.

  7. It can take up to 72 hours for the reports to generate from TransUnion. When they do, you will be able to review them on the same Reports tab. When the reports are available, you'll see the below screen.

  8. There will be three reports:

    Each will show the expiration date listed 60 days after the date they were generated. These reports are part of TransUnion's SmartCheck Plus package shown here. Make sure to download these reports for your records before they expire.

  9. Click on each report to review it. If you want to save the reports, you can download a PDF by clicking on the PDF button in the upper right corner of the report.

Tip: You could then upload these reports to the Files tab of the rental application or prospect for easy data management. You could even send them to your prospect if they request it.


View requested tenant screenings on the rental application

If you did request tenant screenings as part of the application process then the screening reports will be automatically requested as soon as the application has been filled out and submitted.

  1. To view your tenant screenings on a rental application, click Leasing on the main menu and then go to Rental Applications to find and click on the rental application you need.

  2. Once you’ve clicked on the rental application, click on the View Reports button on the Overview page.

  3. You will be taken to the Reports tab. When the reports are available, you will see the below screen.

  4. There will be three reports:

    Each will show the expiration date listed 60 days after the date they were generated. These reports are part of TransUnion's SmartCheck Plus package shown here. Make sure to download these reports for your records before they expire.

  5. Click on each report to review it. If you want to save the reports, you can download a PDF by clicking on the PDF button in the upper right corner of the report.

Tip: You could then upload these reports to the Files tab of the rental application or prospect for easy data management. You could even send them to your prospect if they request it.

Now that you have the TransUnion SmartMove report, you are ready to make your decision!

When your tenants fill out the rental application, they agree to the Applicant Terms of Service set by DoorLoop and its third parties. For more information about what is in the Applicant Terms of Service, the terms of the agreement can be found here.


Disclaimer

The Criminal Report, Eviction Related Proceedings Report and SmartMove recommendation service (a credit score based recommendation) are subject to federal, state, and local laws that may limit or restrict SmartMove’s ability to return some records or recommendations. Certain jurisdictions may limit what records are eligible for return, click here for more information.

National Sex Offender State, Federal Watch Lists and National Most Wanted

Databases are NOT impacted.


Next Steps

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