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Request Screening Reports if the Prospect Submitted a Rental Application With Screenings Turned Off

Learn what happens if an applicant submitted a rental application when you didn't have TransUnion reports turned on.

Samuel avatar
Written by Samuel
Updated over 3 months ago

Overview

If an applicant fills out a rental application that doesn't have requesting of screening reports turned on, there are several options you have if you decide that you want to request reports from TransUnion. You can have the prospect submit another rental application after turning on the setting to request TransUnion reports, you can request reports on your end and pay for them, or you can go straight to TransUnion SmartMove to request a report for this applicant.

The Steps

If the applicant filled out a rental application with screening requests turned off, here are the options you have if you decide you want to request screenings:

Option 1 - Request payment from the applicant to cover screening fees

  1. To request payment from the applicant to cover screening fees, click Leasing on the main menu and then click Rental Applications.

  2. Find and click on the rental application you need to request tenant screenings on.

  3. On the prospects application, click the Reports tab. Then select the option "Request payment from applicant" and click Next.

  4. On the next screen, click Send Payment Request. The applicant will be charged $49.90 for the screening fee.

  5. A confirmation popup will appear. Click the Send Payment Request button again to confirm.

  6. The prospect will receive an email asking them to complete the payment process to move forward with their rental application.

  7. Clicking the link will take them to a payment portal where they'll be able to use their credit card or bank card, or Google Pay or Apple Pay to complete payment.

Option 2 - Cover the screening fees for the applicant

You also have the option to cover the screening fees for the applicant if you did not have background checks initially enabled to automatically download reports. On their Rental Application, go to the Reports section. If their identity was verified, you can request reports here. Select the option "I will cover screening myself." You will need to pay for these reports either by entering a credit card or using your Merchant Account to pay for it.

Option 3 - Go straight to TransUnion

Your last option is to open an account with TransUnion to request and pay for TransUnion SmartMove reports without the prospect having to resubmit another rental application.

Next Steps

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