Overview
TransUnion Reports can be requested on any rental application, regardless of how you had initially set up the Rental Application settings. Tenant screenings will either be automatically requested or manually requested when reviewing the rental application.
The Steps
If your rental applications are set up to request screening reports from TransUnion, those reports are automatically downloaded as soon as they are available.
After the reports have been downloaded, TransUnion sets a 60 days expiration date on them. We don’t want these reports to disappear before you have a chance to review and save them, so make sure you review them before the reports expire. You can always also download the report and upload them to the lease where they will last indefinitely.
If you didn't initially request tenant screenings
If reports weren't automatically requested, you can request them after receiving the rental applications. Click Leasing on the main menu and then click on Rental Applications.
Find and click on the rental application you need.
Once you’ve clicked on the rental application, click on the Request Reports button on the Overview page. (Note that this button only appears if TransUnion Reports were not originally requested on the rental applications.)
This will take you to the Reports tab.
From here, you can request a report. You'll be given the option to request payment from the applicant to cover the screening costs or to cover the screening costs yourself using a credit card or your merchant account.
After payment by either you or the applicant, you may see a message saying "Reports Generation in Progress" after requesting the screening reports. It can take up to 72 hours for the reports to be generated from TransUnion. Some records might require courthouse intervention, which may increase the time it takes to receive screening reports.
Once the prospect's screening reports have been generated and are available, the User assigned to the rental application will receive a notification via the Notification Center and their Email inbox.
Note: If your prospect or tenant did not originally fill out a rental application and you want to request a background screening report, you can do so by heading over to TransUnion's SmartMove service at: https://www.mysmartmove.com/.
Next Step
View Requested Screening Reports from TransUnion - After requesting the prospect's TransUnion screening reports, your next step is to view those reports from their rental application.
Disclaimer
The Criminal Report, Eviction Related Proceedings Report and SmartMove recommendation service (a credit score based recommendation) are subject to federal, state, and local laws that may limit or restrict SmartMove’s ability to return some records or recommendations. Certain jurisdictions may limit what records are eligible for return, click here for more information and if your state is affected.
National Sex Offender State, Federal Watch Lists and National Most Wanted
Databases are NOT impacted.