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How to Handle and Set a Lease to Eviction Status
How to Handle and Set a Lease to Eviction Status

How to track that you are trying to evict a tenant.

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

Sometimes, an unfortunate part of property management is having to evict tenants. In DoorLoop, you can quickly see which of your leases is in Eviction status. Note that you will have to take additional steps after. Just follow the steps below.

The Steps

Setting the Lease to Eviction Status

  1. From the main menu, click on Leases and then click on Active Leases.

  2. Find the lease you want to put into Eviction status and click on it. You can either sort the list by the various columns and filters or use the Search leases bar.

  3. Click on the Settings tab and click the Eviction status button.

  4. Toggle on the setting that says This lease is in an eviction process.

  5. Click Save when you are done.

Now when you look at your list of leases, you will see this lease is in an Eviction status.

IMPORTANT: It is recommended that you disable online payments for this lease as well as stop all recurring payments. Follow the links below if you need instructions on how to do this.


Disable Online Payments

This is a very important step mainly because some states have laws against evictions based on whether or not a tenant attempts to make a payment. It is different for each State so check your local laws. However, it is recommended to disable online payments if you are evicting a tenant.

  1. The first step to disabling online payments for a tenant is to click Leases on the main menu and then click Active Leases.

  2. Find the lease you want to edit a transaction for, and click on it. You can either sort the list by the various columns and filters or use the Search leases search bar.

  3. Click the Settings tab and click the Tenant Portal button.

  4. On the Tenant Portal window, you'll be on the Features tab already. Select the option for "Specify portal features for this lease". Once you do this, you'll see all the tenant portal permissions appear.

  5. Go down to the Payments section and toggle off "Enable online payments". If there was an auto-pay setup, this would disable and cancel all outgoing auto payments for the lease.

  6. Click Save to finish.


Delete Recurring Payments (Auto-Pay)

It is also recommended that you delete any recurring payments (auto-pay) the tenant might have. (Note that disabling online payments on the previous section should have also deleted any recurring Auto-Pays that were set).

  1. From the main menu, click on Leases and then click on Active Leases.

  2. Find the lease you want to edit or delete a recurring transaction for, and click on it. You can either sort the list by the various columns and filters or use the Search leases search bar.

  3. Click on the Rent tab and find the recurring transaction you need to edit or dele

  4. Look for the Recurring Payment under Other Recurring Transactions.

  5. Click on the three dots on the right side of the recurring payment line and choose Delete.

That's it. The tenant's Auto-Pay is now deleted and no future automatic payments will occur.


Next Steps

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