Overview

If you send and a potential tenant fills out a property rental application link before you finish configuring your rental application settings to request TransUnion SmartMove reports, there is unfortunately no way for DoorLoop to request the reports for you after the fact.

Instead, you can either have the prospect submit another rental application after turning on the setting to request TransUnion reports, or you can go straight to TransUnion SmartMove to request a report for this applicant.

Have the Prospect submit a new application

Step 1

Update your rental application settings to request TransUnion SmartMove reports.

Use the instructions in this linked article to refresh your memory on how to do this.

Step 2

Have the prospect submit another rental application using the same property rental application link they used before.

Note that they will have to pay to submit this second rental application. If you also charged them for the first application, you will likely want to reimburse them for their first payment. None of the first payment went to TransUnion because your settings didn't request reports from TransUnion on the first application.


Go straight to TransUnion

Another option is to open an account with TransUnion to request and pay for TransUnion SmartMove reports without the prospect having to resubmit another rental application.


Next Steps

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