Overview
As you receive and track rental applications, one of the final steps is to make a rental decision, update the application with your decision, and inform the prospect.
The Steps
When on the Overview tab of a rental application, click on the Approve or Reject button under the Action Needed section.
Regardless of which you choose, a popup will appear giving you the option to send a decision email and edit the message that is sent to them.
Click either Reject Applicant or Approve Applicant to finish marking your decision.
Once you update the decision and inform the prospect, this is reflected on the rental application's Overview tab. If you approve the applicant, you can move forward with creating a lease — see Create a New Lease From a Rental Application.
Tip: You can automatically let the prospect know if they were approved or rejected by toggling on the "Send automated response email to the applicant with my decision" option.
Both approvals and rejections will allow the option of entering a custom message if needed. Otherwise you can leave the default message in place.
If you are denying an applicant, it is also recommended to provide the Adverse Action Letter to the automated response by uploading the file. You can download a copy of this letter from our resources page here.