Overview
When your tenants make online payments, those funds aren't instantly available to you in your bank account. Instead, there's an ePay Funding Cycle all online payments go through.
You can check the deposit status and review the online payments you receive, along with the bank deposits they belong to, from the Incoming Payments page. See Check Online Payments Status and When Payments Will Be Deposited for a full breakdown of that page.
The Steps
View ePay Transactions (Online Payments)
As soon as a tenant pays online, DoorLoop records the payment on their lease. This payment is reflected as undeposited funds until the money is deposited into your bank account. You can quickly see which of these online payments are still pending and which have been deposited.
To review online payment deposits, click Accounting > Incoming Payments on the main menu.
From the Transactions tab, you'll be able to view all the incoming payments and their status. Clicking on one will give you the details of the payment such as who the payment is from and the lease. If needed, you can also click View Deposit if the payment has already been deposited and view details about the bank deposit.
View ePay Deposits and Which Payments Make Up Those Deposits
When payments are processed, they're deposited into your bank account. These can be either single payment deposits or bulk payment deposits that appear as a single deposit. This occurs if you're receiving multiple online payments on the same day — since they all finish processing on the same day, they're sent to you together in one deposit. This is normal behavior — it's how Stripe processes payouts.
In DoorLoop, these bulk payment deposits are created for you, clearly showing which tenant payments make up specific ePay deposits.
To find and review a specific bank deposit for your online payments, click Accounting > Incoming Payments on the main menu.
Click the Deposits tab. From here, you can see every bank deposit made from online payments, whether it be from the tenant portal, CashPayments, or PayLink.
Find and click on any deposit you want more information on. You'll be able to see which payments make up the deposit (which leases and tenants) as well as the amount, transfer date, and reference number.
You now have full visibility into your online payments and the deposits they belong to.
Tip: You can also see this same breakdown from the Deposit Transactions Report under Reports.
Note: You won't be able to edit or delete bank deposits DoorLoop automatically creates when tenant portal payments are deposited into your bank account. This prevents you from deleting deposits DoorLoop knows you received, and ensures your accounting and reports remain accurate.