Overview
When using platforms like DoorLoop for tenant screening, it’s important to understand how required information (such as a Social Security Number) can impact your process, particularly when evaluating international applicants. The Fair Housing Act prohibits landlords from refusing to rent to applicants based on national origin, including international students or tenants. You should carefully consider all applications received and ensure your screening process is applied consistently to every applicant, regardless of whether they are a U.S. citizen or an international tenant.
DoorLoop requires a Social Security Number (SSN) to run TransUnion background checks. For international applicants without an SSN, you may need to request alternative documentation for verification. In these cases, verification is completed outside of DoorLoop. In DoorLoop specifically, TransUnion’s integration depends on this standardized U.S. credit system, which is why an SSN is required to run those reports.
Be sure to review your local landlord-tenant laws before beginning the screening process.
Send an application with tenant screening turned off
For applicants without SSNs, use either the free Basic Plan or the Customizable Plan with "Add automatic tenant screening upfront" turned off. The Customizable Plan still allows you to charge an application fee, even without running background checks.
Since the SSN is a required field and cannot be disabled, have them temporarily enter any 9-digit number so they can continue filling out their rental application and complete it.
Note: Applicants without a Social Security Number (SSN) will appear as “Identity Unverified” in the “Reports” tab of their profile. Despite this status, you can continue to use all other features of the portal as normal.
Alternatives for screening tenants without a social security number
Without an SSN, you'll need to screen your applicants in other ways. Below are a few examples of what you can ask for:
Credit reference: A credit reference on a rental application provides information on a financial relationship the tenant had with a person or business that can speak to their trustworthiness and ability to make on-time payments. Examples of this are asset documentation, character references, or financier support.
Landlord reference: If the international applicant has previously rented an apartment, then you may be able to connect with their prior landlords.
Monthly bill statement: An applicant’s phone bill or utility bill statement can be a good indicator of their ability to make on-time payments.
Bank account statement: A bank statement can provide insights as to how they’re currently paying for their monthly expenses. This can be with stipends, allowances, or grant money.
Pay stubs: Tenants currently employed in the U.S. should be able to provide two of their most recent pay stubs to verify their income.
You can set up your rental applications with these additional sections in the Create Questions section and the Requests Documents section. For a refresher on how to create and customize a rental application, read Company Rental Application Settings.