Using rental applications in DoorLoop starts with your company-level settings. What you configure here will be the default for your rental applications unless you override a section at the property level.
Using these settings, you’ll be able to customize many aspects of your rental application including which information is mandatory and any additional requirements you might need that are outside of the standard categories.
To access the default Rental Applications settings, you would first click Settings located on the main menu. Then you would click on the Rental Applications button under the Property Settings section.
Clicking this will bring up the Rental Applications settings window. For those who have been with DoorLoop for quite some time, you'll notice that the new settings window will look very different.
To set up the Management Fees, you will need to have a verified address entered. If you've already done this, read on.
On the Manage Fees section, you'll have three options now when selecting fees:
Screening Fee: Use this option if you don't have a Merchant account set up, but still want to run a background check for applications. There will be a $49.90 fee charged to the applicant.
Cover Screening Costs: This selection is similar to the above except that the application is free for the applicant, and you will not be charged a screening fee until you decide whether or not you want to screen the tenant. You as the property manager will be charged for selecting this option. Screening fee is based on your subscription tier.
Customize Your Fee: This option lets you enter a custom amount to charge the applicant for the application fee. Note that using this option will always deduct $3.50 for the credit card processing fee. Here you can also decide whether or not to run screenings that the applicant will pay for. Click the box for "Deduct Screening cost from application" to run screenings. The screening fee is based on your subscription tier.
You will need to click the box labeled "By using the rental application, I accept the DoorLoop and TransUnion Terms and Conditions." to use Rental Applications.
If you have any specific instructions for your applicants, this is where you'd include them. This is what will be shown on the first page of the rental application. You can also add instructions to each page of the application separately.
Applicant Info (Mandatory)
Add instructions (optional) for this section. This section will ask for general information about the applicant, such as their name, contact information, demographics, ID numbers, etc. As mentioned above, you now have the option to make certain fields required or not. For instance, not everyone has a Drivers License, so now you have the option to have your applicants skip these sections if necessary. You will notice that some sections can not be deselected because they are required.
Note: A Social Security Number and Driver's License will still be required if intend to run background checks of your applicants through TransUnion.
Add instructions (optional) for this section. This section asks about the applicant's current residential situation. Here they'll enter their current address, when they started living at that location, and more. You will notice that some sections can not be deselected because they are required.
Add optional instructions for this section. This section has your applicants tell you where they are working now, and their employment status. Here you can add fields for when they started, when they ended, a current supervisor, and more. You will notice that some sections can not be deselected because they are required.
The rest of the sections on the rental application are optional, though they do help gather more information about your applicants. You can choose to turn any of these sections on or off, and can even make these sections required if necessary.
Additional Income & Assets
If you have additional questions you would like to ask the applicant that isn't part of any of the categories above, you can add them here. If you enable this section, we do provide some sample questions you can ask, but you can modify these to fit your needs. Use the + Add Another link to add more questions and the Trash Can icon to remove questions. You can even change the Question Type.
You can use the "Set this section as a requirement to submit the application" if you want this section to be required by the applicant.
This is another section that isn't required but can be helpful. Here you can request that applicants upload certain documents if they're necessary as part of your rental process. For instance, you might want a copy of their driver license, a recent pay stub, or more. Here you can add those items and mark them as whether or not they're mandatory to continue.
Terms & Conditions
While not necessary, you may want to include this section as part of your rental applications. This is where you would add information such as whether or not application fees are non-refundable, and disclaimers, requirements, policies and procedures, and more.
This section lets you assign Users within your organization who will be notified whenever a new application is received. This could be you, an assistant, or someone in the office. You can assign multiple Users to receive these notifications as well.
This will be where the general link for the rental application will be. This is a link for an application that isn't specific to any property. If you need a property-specific rental application link, you'll need to grab that from the property. (Read the next section for instructions on how to do this).
When you are satisfied with the way your rental application looks, you can click Save to finish.