Overview
Tenants can send you Requests through the Tenant Portal (if the feature is enabled), reporting any issues they have with their rental unit. If notifications for these requests aren't turned on, you won't see them when they're sent. Turning on these notifications ensures you'll always know when a tenant has an issue that needs resolving.
Note: Tenant Request and Maintenance Request notifications can only be received by email or push notification (if you have the DoorLoop app installed on your mobile device). There are no text message notifications for these.
The Steps
Turn On Tenant Request (Maintenance Requests) Notifications
To enable notifications for tenant requests and maintenance requests received, click Settings on the main menu. Then under the Company Defaults section, click Tenant Requests.
On Tenant Requests settings page, toggle on Notify Assigned Users and Assign Users. Then under Users to Assign, select the users you want to be notified when a tenant makes a tenant request or maintenance request.
Click Save Changes to finish.
Property-Level Tenant Requests Settings
If you want to set property-specific Tenant Requests settings, click Customize on the Customize by Property banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.
Turn on Push Notifications of Tenant Requests (Maintenance Requests) Received
Make sure each user has these options turned on to receive email and push notifications. By default, these settings should already be turned on under the notifications panel. If you'd previously turned them off, here's how to turn them back on.
To turn on push notifications for tenant requests received, click the Bell Icon on the main menu.
When the Notifications Panel appears, click the Gear Icon at the top right-hand corner.
The only settings here that you want to make sure are on for Tenant Requests are Task Assigned to You and Task Updates. Select both Push Notifications and Email.
Click Save to finish.
Tip: If you want push notifications on your phone, download the DoorLoop app. See Enable Push Notifications on Your Phone or Tablet by Downloading the DoorLoop App.
Note: In the Notifications Panel, Tenant Requests appear as Tasks. However, under the Tasks and Maintenance section, they appear as Tenant Requests.
Once set up, you'll receive a notification every time a tenant creates a new request, as well as when that request is updated.