Overview
There will be times when your bank balance doesn't quite look correct, since it might seem like some funds are missing. Most likely, these funds are sitting in undeposited funds — either because they're an ePay that hasn't cleared yet, or a manual payment you haven't deposited yet into your DoorLoop account.
A quick way to check on these is to look at the Undeposited Funds Report.
The Steps
To get to the Undeposited Funds report, click Reports on the main menu Search and click on the Undeposited Funds report.
Use the filter bar to narrow down the report:
Date range — Defaults to All time; click to change the period.
Account, Portfolio, Property, Owner, Reference, Type, Property owned by, Unit, Lease, Vendor, Tenant, Payment method — Filter the report down to specific records.
More filters — Includes an Undeposited filter (on by default) and an ePay Status filter, for narrowing down by deposit and processing status.
Grouping — Group the results by property, account, type, payment method, name, and date.
You may want to star (favorite) this report, since it's a useful one to check periodically.
Most of the items in this report consist of ePays. You'll see which payments haven't been deposited yet, and which bank they'll go into once deposited. Most of these clear on their own once the ePay has processed and reached your real-life bank account.
Other payments you'll see on this report are manually entered payments that weren't automatically deposited. For these, you'll need to manually deposit the funds once you actually deposit them into your real-life bank account. See Remove Undeposited Funds and Deposit Them Into Your Account for how to do that.
The Undeposited Funds report gives you a quick way to check on payments that haven't reached your bank account yet, and why.