Overview
If you've already set up your Business Verification and need to make changes to some of the information provided because it's been updated, you can do so easily from your DoorLoop dashboard. This includes changes to your deposit (payout) account, business address, contact info, and more.
If tenant payments are going into the wrong bank account and you've already confirmed your property bank account settings are correct, this is the article to fix it — your payout account is set here, separately from the bank account assignments in DoorLoop itself.
Tip: Be sure to enter the correct bank account information. Otherwise, the funds collected may not be deposited into your bank account, which can delay your receipt of those funds.
The Steps
To update your Business Verification information, click Accounting > Incoming Payments on the main menu.
On the Online Incoming Payments page, click the Merchant Account Setup tab. Find the bank account you need to update information on. Click the 3-dots to the right of the bank and select Update Merchant Account.
A new window appears. Read the text carefully before making any changes. (You must be the primary representative for the merchant account to make any changes.) Click Update Information to start the process.
Next, verify your identity by entering the 6-digit verification number you'll receive to your mobile phone number.
Once you enter your verification code, you'll see the Financial Account Services overview with all the information you previously submitted about your company. To change any of the current information, click Edit next to each section that needs to be updated. To update your payout bank account specifically, click Edit under the Payout Details section.
When you're done making any changes, click Save in each section to finish.
You can click the "X" at the top right of the popup window to exit.
Your Business Verification information is now updated, including your payout account if that's what you changed.
Tip: To update your payout information specifically, click Edit under the Payout Details.
