Overview
DoorLoop lets you assign bank accounts at two levels: a company-wide default that applies to all properties, or property-specific accounts that override the default for individual properties.
It's important to understand how DoorLoop bank accounts relate to your actual payouts:
The bank account you assign in DoorLoop tells DoorLoop where to record that funds belong — it's used for your books, reports, and transaction history.
Actual payment deposits go to whichever bank account is set as your payout account in Stripe, DoorLoop's payment processor.
If your DoorLoop bank account assignment and your Stripe payout account don't match, funds will deposit into whichever account Stripe has on file — not necessarily what DoorLoop shows.
Before assigning property bank accounts, confirm your Stripe payout account is set correctly. See Verify Payout Account on Merchant Account to verify or change where Stripe sends payouts.
Tip: Changing a property's default bank operating account will cancel any auto-pays your tenants have set up. Notify tenants before making this change. This is to ensure that their auto-payments do not go into the wrong bank account.
The Steps
Set Up One Bank Account for All Properties
Use this if all your properties share the same operating and trust accounts.
To set up your default bank account for receiving online payments, click Settings on the main menu and then click the Default Accounts button under the Company section.
Under the Bank section, change the default Operating Bank Account to one that has the merchant account set up. You can also change the Trust Banking Account if you use a separate bank account to hold security deposits.
Optionally, update the Trust Bank Account for security deposits.
Click Save to continue.
Note: Company-level defaults apply to all properties unless you override them at the property level (see below). All new transactions will be recorded against these accounts going forward.
Set Up Different Bank Accounts for Specific Properties
Use this when individual properties need separate operating or escrow accounts.
To edit your property-specific bank accounts, click Rentals on the main menu and then click Properties.
Find and click on the property you want to set a bank account for.
On the property's page, click the Settings tab and then the Bank Accounts button.
On the Property Bank Accounts window, you'll have two options:
If you want your property to use the company default bank accounts, leave the setting on "Use company default bank accounts".
If you want to use a different bank account for the property, select the "Specify a bank account for this property" option. From here, you'll need to specify a new operating bank account and a new escrow bank account. Remember that these are bank accounts that you've already set up and the operating bank account must have a merchant account set up on it if you plan on taking online payments.
Click Save to finish.
All units on this property will use the accounts you selected here instead of the company default.
Note: If you're changing an existing property's bank account, tenants with active auto-pay will have their auto-pay cancelled. Notify them in advance so they can re-enroll.
Verify Your Stripe Payout Account Matches
After assigning bank accounts in DoorLoop, confirm that your Stripe payout account reflects the same bank — otherwise funds will deposit somewhere else.
Go to Accounting → Incoming Payments.
Click the Merchant Account Setup tab.
Find your bank account in the list and click Update next to it.
Verify the payout account shown matches what you've assigned in DoorLoop. If it doesn't, update it here before saving.
View All Property Bank Account Assignments
Use this to audit which bank accounts are assigned across all your properties at once.
To view the Property Bank Accounts report, click on Reports on the main menu. Then click Property Bank Accounts under the Accounting section.
On the Property Bank Accounts report, you'll be able to see all your properties entered in DoorLoop along with two columns that show the Operating Account and Trust Account attached to it.
If you need to make any changes, you can do so in bulk. Read this article for instructions on how to do that: Bulk Update Default Bank Accounts.
All online payments from a tenant, regardless if it's a rent payment or payment for a security deposit, will go to the default Operating Account. Security Deposit payments paid online will not go to the Escrow account. You will need to do a bank transfer if you need to move these funds to an Escrow account. Read the article: Make a Bank Transfer.
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