Overview
DoorLoop lets you assign bank accounts at two levels: a company-wide default that applies to all properties, or property-specific accounts that override the default for individual properties.
It's important to understand how DoorLoop bank accounts relate to your actual payouts:
The bank account you assign in DoorLoop tells DoorLoop where to record that funds belong — it's used for your books, reports, and transaction history.
Actual payment deposits go to whichever bank account is set as your payout account in Stripe, DoorLoop's payment processor.
If your DoorLoop bank account assignment and your Stripe payout account don't match, funds will deposit into whichever account Stripe has on file — not necessarily what DoorLoop shows.
Before assigning property bank accounts, confirm your Stripe payout account is set correctly. See Verify Payout Account on Merchant Account to verify or change where Stripe sends payouts.
Tip: Changing a property's default bank operating account cancels any auto-pays your tenants have set up. Notify tenants before making this change, so their auto-payments don't go into the wrong bank account.
The Steps
Set Up One Bank Account for All Properties
Use this if all your properties share the same operating and trust accounts. See Set Up Your Default Accounts for the full steps on setting your default Operating Bank Account and Trust Bank Account.
Note: Company-level defaults apply to all properties unless you override them at the property level (see below). All new transactions are recorded against these accounts going forward.
Set Up Different Bank Accounts for Specific Properties
Use this when individual properties need separate operating or escrow accounts.
To set up your property-specific bank accounts, click Rentals > Properties on the main menu.
Find and click on the property you want to set up a bank account for.
On the property's page, click the Settings tab and then Bank Accounts.
On the Property Bank Accounts window, you'll have two options:
If you want your property to use the company default bank accounts, leave the setting on "Use company default bank accounts."
If you want to use a different bank account for the property, select "Specify a bank account for this property." From here, specify a new operating bank account and a new escrow bank account. Remember that these are bank accounts you've already set up, and the operating bank account must have a merchant account set up on it if you plan on taking online payments.
Click Save to finish.
All units on this property use the accounts you selected here instead of the company default.
Note: If you're changing an existing property's bank account, tenants with active auto-pay will have their auto-pay cancelled. Notify them in advance so they can re-enroll.
Verify Your Stripe Payout Account Matches
After assigning bank accounts in DoorLoop, confirm that your Stripe payout account reflects the same bank — otherwise funds will deposit somewhere else. See Verify Payout Account on Merchant Account for the full steps.
View All Property Bank Account Assignments
Use this to audit which bank accounts are assigned across all your properties at once.
Click Reports on the main menu. Then search and click the Property Bank Accounts report.
On the Property Bank Accounts report, you'll be able to see all your properties entered in DoorLoop along with two columns that show the Operating Account and Trust Account attached to it.
If you need to make any changes, you can do so in bulk. See Bulk Update Default Bank Accounts.
Your property bank account assignments are now set up and ready to use.
Note: All online payments from a tenant — whether a rent payment or a security deposit payment — go to the default Operating Account. Security deposit payments paid online won't go to the Escrow account. You'll need to do a bank transfer if you need to move these funds to an Escrow account. See Record a Bank Transfer.