Lease balances are calculated automatically as charges and payments are entered, so in most cases they stay accurate with little manual input. When a balance does look wrong, it's usually traceable to one of four common causes: a missing payment, a missing charge, a misclassified security deposit, or a late fee configuration issue.

To check any of the scenarios below, go to Leasing > Active Leases, find the lease, and click the Transactions tab.

If you see an unusually high balance due on a lease, it usually means a payment was not received or not recorded. On the Transactions tab, check for any open charges that don't have a corresponding payment. For a refresher on entering payments, see Receive a Payment on a Lease.

If you see an unusually high credit balance on a lease, this usually means charges are missing — such as rent or security deposit charges that were never posted. On the Transactions tab, click on one of the latest payments and toggle off Automatically Apply Payments to see if there are any outstanding charges the payment could have applied to.

To fix this, add any missing charges, and check the Rent tab to confirm the rent schedule is still active and hasn't expired.

Security deposit issues usually stem from incorrect categorization. Security deposits — and deposits in general — are liability accounts. If a security deposit charge is posted to a revenue account instead, any payment applied to it will show up as revenue rather than being held as a deposit.

To fix this, find the original security deposit charge and change its category to a liability account. If it's already a liability account, the payment may have been applied to a different charge instead. Click the payment to check whether it was allocated to the security deposit charge. See Reallocate Lease Payments to Different Charges for instructions.

Runaway late fees can also throw off a lease balance. If late fee settings aren't configured correctly, late fees can keep charging even after a tenant pays their past-due rent. Payments can also end up applied to other fees instead of rent, leaving rent charges unpaid and accumulating late fees.

To fix this, go through each payment and reallocate it to the correct charges — see Reallocate Lease Payments to Different Charges for instructions. You may also need to delete any late fees that were charged incorrectly to reduce the balance.