Overview
Manager ACH Fees are charges that some property managers apply to tenant payments to cover extra expenses that are incurred.
A property manager may charge Manager ACH Fees for certain payment methods to cover their costs or while providing a useful service or amenity. For example, if a tenant pays rent with ACH bank transfers, the property manager may incur a processing fee from the payment provider. To offset this expense, the landlord may charge a convenience fee to the tenant.
What are the benefits of Manager ACH Fees?
Generate additional income
Incentivize tenants to make timely payments
Offset extra expenses such as your DoorLoop subscription fees, Checkbook.io fees, TransUnion screening fees, or Communication Credit fees
Note: Manager ACH Fees are not available on Starter and Pro Plans. Please consider upgrading to a higher subscription plan tier if you want more features.
Note: Manager ACH Fees are an additional fee the property manager chooses to charge on top of the usual payment processing fees — they don't change or remove the standard processing fees tenants already pay. If you're looking to reduce or pass along the standard online payment processing fees instead, see Set Up Online Payment Fees.
The Steps
To set up your Manager ACH Fees at the company level, click Settings on the main menu. Then under the Company Defaults section, click Fees.
On the Fees settings page, click the Manager ACH Fees tab.
From here, you can enter the Fee Amount you will collect as Manager ACH Fees. This must be a dollar amount and can not be a percentage. The amount entered will be added to every ACH payment your tenants make. Take note that the convenience fee cannot exceed $10. You can also set a different Revenue Account to record Manager ACH Fees, although this defaults to the Manager ACH Fees account.
Click Save Changes to finish.
Property-Level and Lease-Level Manager ACH Fees Settings
If you want to set property-specific or lease-specific Manager ACH Fees settings, click Customize on the Customize by Property & Lease banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.
Both levels use the same $10 cap and dollar-amount rule as the company setting above.
Tip: Manager ACH Fees are processed with the Manager ACH Fees income account on your Chart of Accounts. To change this, read: Change the Default Manager ACH Fees Income Account.
Things to Consider
Property managers should check their local laws before imposing manager ACH fees.
Manager ACH Fees will not apply to any existing payments that are set up as auto-pays. This means that any existing auto-pays that tenants have set up will only charge the normal platform fees and will not include the Manager ACH Fees. Only new auto-pays that are set up will have Manager ACH Fees included in them.
Manager ACH Fees will be capped at $10. You will not be able to charge more than that.
Manager ACH Fees will be reflected in the Chart of Accounts or the Transactions Details report by filtering by Account > Manager ACH Fees.
Manager ACH Fees will appear in Owner Statements, Profit and Loss reports, Cashflow Statements, and the Balance Sheet. If you prefer for the manager ACH fees not to show up on the owners statement, add them to your management fees payout categories. For more information how to do this, read: Set Up Your Management Payout Categories.