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Set Up CashPayments Notifications for Tenants

Notify tenants about DoorLoop CashPayments by including their cash payment slip in the monthly rent-posted email or move-in text message.

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Written by Samuel

Overview

See DoorLoop CashPayments Powered by Western Union Overview for what CashPayments is and how it works. If you want to enable this option for your tenants, see Set Up DoorLoop CashPayments Powered by Western Union.

Once enabled, you'll want to notify tenants of this option. You can send them a monthly CashPayments slip with the amount to pay, the account number to use, and locations where Western Union is accepted.

Note: You must have a valid merchant account set up in order to use DoorLoop CashPayments.

The Steps

  1. To set up tenant notifications for CashPayments, click Settings on the main menu. Then under the Company Defaults section, click Rent & Payment Notifications.

  2. Look for the Rent Charges section. Turn on "Email tenants when rent is charged" as well as "Attach invoice." Once you do this, you can turn on "Attach cash payment slip." Turning this on sends the tenant a CashPayments Slip each month with detailed instructions on how to make a CashPayment — including an Account Number, the Amount to pay, and where they can make the payment.

  3. (Optional) You can also enable the feature under Text Messages to "Send cash payment details upon move in."

  4. Click Save Changes to finish.

Your tenants now receive their CashPayments details automatically each month, or upon move-in if enabled.

Property-Level CashPayments Notification Settings

If you want to set property-specific CashPayments Notifications, click Customize on the Customize by Property banner. For more details on how this works, see Customize Settings by Property or Lease for detailed instructions.

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