Overview
Enabling DoorLoop CashPayments as an option gives each tenant their own unique Account Number. This is the number they need to use when making a cash payment at Western Union and any other participating locations.
Note: You must have a valid merchant account set up in order to use DoorLoop CashPayments.
The Steps
To view your tenant's CashPayments details, click Leasing > Leases on the main menu.
Find and click on the lease for which you want to view CashPayments details on.
On the lease's page, scroll down to the bottom and you'll see CashPayments Details section. You'll only see this section if CashPayments has been allowed on the lease.
The CashPayments Details section shows the following:
Biller Name — This always shows as DoorLoop.
Account Number — The tenant's unique account number they need to use.
Amount — The amount they currently need to pay.
There are also two icons present: one to copy the CashPayments details, and another to download a copy of the CashPayments Slip.
If you download the CashPayments Slip, it will look something like the example shown. This is what the tenant receives each month if you have notifications enabled to send the CashPayments Slip to the tenant. This is also handy if the tenant doesn't have an active tenant portal and you want to give them this so they can make a cash payment for rent.
You now have everything needed to share CashPayments details with a tenant, whether through the portal or manually.
Things to Consider
DoorLoop CashPayments is not available for use in Canada.
If you want your tenants to have the ability to pay an amount other than the total, you will need to turn on Partial Payments.
There is a $5000 limit/transaction for CashPayments based on Western Union regulations. For any amount over this, the tenant will need to split the payment.
Each Account Number is unique for each tenant.