Overview
The Communication Center is a premium messaging platform built within DoorLoop to give property managers a simple way of communicating with tenants, owners, vendors, and prospects — no external channels needed, since everything stays centralized within DoorLoop. (SMS messaging is provided by a third party and requires a valid employer identification number (EIN) when registering.)
Note: The Communication Center is only available for the US and Canada. You should provide a consent form to your tenants giving you permission to send SMS messages to them. More information is below.
Walkthrough Video
Set Up SMS Messaging Wallthgouh Video Link.
Tip: Before setting up SMS for the Communications Center, head over to Settings > Company Information and make sure your Country is set to United States or Canada. Please type out the entire name of your country.
The Steps
To set up the Communications Center, click Settings on the main menu. Then under the Company section, click Communications Center.
On the Communications Center page, click Set Up SMS to set up your communication center. Note that a Business Verified Account is required to set up the Communications Center. If you have not set this up yet, please do so first.
This will take you to the Set Up SMS wizard. First, you must select an Area Code that matches your location. This will help the software choose a number for you that best fits your area.
Click Get Your Number Now to continue.
You will get a confirmation message that your phone number has been acquired and will activate in 7 days. Click Close to finish.
You will now need to wait until you receive the email with the message, Two-Way Texting Set Up Completed.
Click Start Texting to be taken to your new Communications Center.
Once you have your Two-Way SMS set up, it is recommended to send an addendum to your tenants requesting permission to send updates, rent reminders, etc via email, phone, and SMS messages. You can download our Addendum template below.
Note: You can only set up one SMS number per DoorLoop account. The phone number you receive will remain your phone number for the life of your service. This number will also be used for Announcement texts.
Where Can I Find My SMS Number for the Communication Center?
Your SMS number can be found by going to Settings > Communication Center. On the Communication Center window, you'll find your number under the SMS Settings section.
Tip: If you want some of your properties to appear with different names when sending welcome SMS messages, see the Property-Specific Tenant Portal Settings section of Customize Tenant Portal Settings.
Addendum to Lease
We recommend providing a consent addendum to your tenants which will give you permission to send SMS messages to them.
DoorLoop provides a consent form template you can use to request permission from your tenants to send updates, rent reminders, etc via email, phone, and SMS messages, even if they are on the State or Federal Do-Not-Call lists.
Download link: Addendum to Lease
Please modify the document to your needs. You can then send the Addendum to Lease to your tenants to have signed as an eSignature Request or by other means.
Consider also sending your tenants a welcome SMS message to let them know that the number is not SPAM and also give them the option to Opt-out if they do not want to receive messages from you.