Overview
Below are frequently asked questions in relation to Importing Transactions, Plaid, Reconciliation, and transaction matching.
Note: Importing transactions with Plaid is not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
Importing Transactions Questions
Why do I not see options to set up Importing Transactions with Plaid?
If you don't see Import Transactions as an option, you are most likely on a Starter plan. Importing Transactions via Plaid is only available on Pro and Premium plans. Consider upgrading to the Pro or Premium Plans to access this feature.
Why are some bank transactions not auto-matched and need to be reviewed?
Here are some common reasons why some of your imported transactions aren't auto-matched on DoorLoop:
Transactions have not been entered
The most common reason for not having any auto-matched transactions show up is that the transaction wasn't entered in DoorLoop. There's nothing to match it up to.
In this instance, you'll need to enter the transaction manually. You can do this from the Bank Transactions screen by clicking "Review" and Recording a new transaction. Or you can use the + Create New button at the top left corner and enter the corresponding transaction type.
Transaction entered with the wrong bank account associated
In this case, you are checking the transactions from Bank A, but accidentally created a bank deposit on Bank B. the bank transactions can not match accounts that are associated with a different bank account.
The solution to this would be to delete the incorrect bank deposit and create it again using the correct bank.
The transaction has the incorrect amount entered
Another reason why transactions would not auto-match is if the transaction in DoorLoop was entered with the wrong amount. For example, you recorded a tenant payment for $556, but in actuality, it should have been $656.
The solution to this would be to find the transaction you know it is supposed to match with and edit the transaction with the correct amount. The easiest place to do this would be the Transaction List report. You can search for the transaction here and then click on it to edit it.
The transaction is part of a larger bank deposit that was entered incorrectly
This can occur when you have lots of undeposited funds and you decide to just deposit them all at once instead of depositing them the way they happened in real life. To fix this, you would delete the bank deposit and redo the deposits for all the undeposited funds based on date and if certain ones were grouped together.
You can also deposit them individually since you can match larger transactions from BankConnect to smaller individual transactions in DoorLoop.
Why can I not connect a new bank account to Plaid?
This happens if you have already connected other bank accounts in Bank Transactions and Plaid, and the new accounts you're trying to connect are with the same bank. So, for instance, if you're with Bank of America and you have five accounts with them but only added one bank previously, and are now trying to connect the other four.
You will receive the "Your bank account is already connected" error, but there's a simple fix for this.
What you'll need to do is Repair Connection to your banking institution. For complete instructions on how to do this, read the article: Fix "Your Bank Account is Already Connected" Error When Connecting a New Bank Account.
Why are Bank Transactions with Plaid not syncing my recent bank account transactions?
If you are missing transactions or your bank balance has stopped updating and downloading recent transactions with Plaid, note that sometimes your Bank will have temporary issues connecting to Plaid. If the problems persist for more than a day, you can take the following steps:
On the transaction matching page, click the 3-dots on the bank having issues and click Refresh. Then check the "Last Updated" date to see if this changes.
If refreshing the connection does not work, you can click on the 3-dots again on the right side of the bank account having issues, and choose Repair Connection. This will prompt you to log in again, which may correct the issue.
What do I do if the Refresh and Repair Connection does not work when trying to download new transactions and my bank account transactions are still not updating bank transactions with Plaid?
If the "refresh" and the "repair connection" option does not work, you can also try to "Disconnect Bank" and "Connect to Bank" again manually. As a last resort, if that also doesn't work, try to disconnect all your linked bank accounts. Then, reconnect them again one by one.
If that also does not work, please contact our customer support team for further assistance.
Why can't I connect my credit card account to Bank Transactions and Plaid?
If you are trying to connect your credit card using Plaid to download your account statements into DoorLoop, set the credit card account in DoorLoop up as a "Liability -> Credit Card" type.
Here is how you can check:
Click on the 3-dots to the right of the Bank Account.
Click "Edit"
You can set the Account "Type" under "Account Info"
If the Account is not a "Liability -> Credit Card" type, your credit card will not appear as available to Connect. Credit Cards can only be connected to "Liability -> Credit Card" type Accounts.
While transaction matching, why do some DoorLoop transactions not appear even though I know they've been entered?
If transactions are not appearing while performing transaction matching in BankConnect, it could be because these transactions are undeposited and have not yet been deposited in DoorLoop. You will need to deposit these transactions by going to + Create New > Bank Deposit. For details on how to make a bank deposit, read the article: Manually Record a Bank Deposit.
Why does a property or a lease not appear in Bank Transactions when trying to add transactions during transaction matching?
If a property or lease does not appear as an option to choose from when creating transactions for transaction matching, it most likely means that the default bank account for that property isn't set up correctly. You need to make sure that the default bank account for the property is the same as the bank you are trying to match transactions with.
If Plaid isn't working, can I manually mark transactions as "cleared" in DoorLoop?
No. When a transaction is marked as "cleared" in DoorLoop, it means that it has been matched to a transaction that was downloaded from your bank using Plaid. Instead, you have the option to reconcile your transactions with your bank statement and mark them as "reconciled."
Reconciliation Questions
How do view the Reconciliation Report later?
Once you complete a reconciliation, you can always go back and view the Reconciliation Report. You can do so by going to Accounting > Transactions. Then go to the Reconciliation tab. Here you will see a list of all the reconciliations that you have performed. If there are a lot of reconciliations, you can filter by Account and Status to narrow down and find the reconciliation.
Why can I not edit or delete transactions that have already been reconciled?
A reconciliation should be the final sign-off of an account, saying these transactions are confirmed as matching an actual bank transaction. Changing the transaction after the fact would make the reconciliation no longer valid. You should not complete reconciliation with incorrect information, so DoorLoop doesn’t allow changing reconciled transactions after the fact, as this would break your financial records. Refer to this article to learn more!
If you really do need to edit or delete a transaction, you will first need to delete the reconciliation clearing these transactions. In the future, be sure not to clear transactions that you have not actually matched to a transaction in your bank account.
How do I undo a reconciliation?
To undo a reconciliation, go to Accounting > Transactions. Then go to the Reconciliation tab. Click on the 3-dots icon on the right side of the reconciliation line you need to delete. Choose Undo Reconciliation and confirm by clicking the Delete button. For more detailed instructions, click here.
How do I handle checks to vendors that they haven't deposited yet when reconciling?
If you've recorded a payment to a vendor that hasn't been withdrawn from your account by the time you are doing reconciliation, this is no problem! Your statement ending balance won't show that this money has left your bank account because the check has not yet been cashed. When you reconcile, you will just leave this transaction unchecked. On the Reconciliation Report, this transaction will show in the Uncleared Transactions section. The next time you attempt a reconciliation, the un-reconcilied transaction will be there for you to select. If the check was deposited during the time period you are now reconciling for, you can check off the transaction!
What do I do if I'm trying to add a new bank account, but it tells me that the bank is "already connected to a Bank Account in DoorLoop?"
In this instance, you need to repair the connection with your bank so you can add the new bank account to. On a bank account that is already connected to the bank, click the 3-dots menu to the right of that account. Select Repair Connection from the popup menu. Once you add the account, go back to the new bank account you are trying to connect and click "Connect to Bank."
Tip: Need more help? If you have more questions or just need some guidance, contact our support at any time via the Blue Chat Bubble in the bottom right corner. Here you can send a message to one of our support staff and search for help articles.
If you would rather try to troubleshoot on your own, you can always visit our Knowledge Base by heading to support.doorloop.com.