Overview
If you created a tenant refund, vendor payment, expense, management fees, or owner distribution and set the payment method as ePay, the last step is to send the payment to the recipient.
Note that you must have Outgoing Payments set up to send these funds electronically. Learn more about Outgoing Payments.
The Steps
To send your electronic payment with Checkbook.io, click Accounting > Outgoing Payments.
Once on the Online Outgoing Payments page, you should see an entry for the payment you created when you made a tenant refund, vendor payment, expense, or owner distribution.
Normally, under the Actions column, you would click Send to finalize sending the payment, however, if you see Add Info instead, you will need to follow the below instructions to add the outgoing payments info to your tenant, vendor, or owner.
Once that is complete, you can move on to the next step.
Once back on the Online Outgoing Payments page, under the Actions column, click Send to send your payment.
You will be asked to enter a code to verify your identity. You have 60 seconds to even the code sent to your email address. Once you enter the code, click Confirm & Pay. (Note that once verified, you can send other payments within a 30-minute window before being asked for another verification code.)
Next, on the Confirm Payment popup, check to make sure all the information looks correct, and then click Send Payment to send the payment. (Note that the payment will be sent within 3 hours of clicking Send Payment. Within this time, you can void the payment if needed.)
That’s it. The recipient will receive an email with the payment, and they can choose to receive it electronically through ACH or print out a check and deposit it on their own.
Tip: If you need to change the email address of where an owner distribution, tenant refund, or vendor payment will go, you will do so on their respective profile, under the Outgoing Payments section. Change the billing address here to where you want the payment to be sent to.
You will not need to add the tenant's, vendors, or owner's bank account information for them to receive payment. It's up to them to enter their own bank account information where they want the money to be deposited once they receive the payment email from you.
Note: If you sent an owner distribution through Checkbook.io and the owner needs to change the account that the funds will be deposited into, they will need to do it from their end. They can follow the instructions here: How To Change the Deposit Destination for Payments Received from Checkbook.io.
What does the outgoing payment email look like that is sent to the recipient?
In the recipient's inbox, they'll receive an email with the subject line similar to this: "you received a digital payment".
Upon opening it, they'll see something similar to the image below. They'll see who the payment came from, the amount it is for, and a link to View Deposit Options. They need to click "View Deposit Details."
This is a generic version of the email that is sent. Basically, they'll have two options here:
They can deposit the payment directly to their account via ACH Direct Deposit. By clicking this, they'll be asked to enter their account information to receive the funds. They can also choose to create a Checkbook.io account so that it'll save their information and they won't need to enter their account information each time after.
The second option is to print the check and make a deposit manually at their bank.