The most common cause: a deposit charge has been posted, but no payment or credit has been recorded against it yet. A deposit only becomes visible after both steps are complete.

A security deposit charge by itself is not a deposit — it's a request for a deposit. The deposit only appears on the Deposits tab, on tenant and owner statements, and in deposit reports once a payment or credit is recorded against the charge.

Open the lease and check the Transactions tab:

If a tenant pays the security deposit online (or Automatically Apply Payments was left on), the payment may have been applied to the oldest open charge — usually rent — instead of the deposit charge. The lease shows a payment, but the deposit still looks unpaid and won't appear on the Deposits tab.

To fix it, reallocate the payment so it applies to the Security Deposit charge.

A security deposit charge must be posted to the Liability > Security Deposit account. If it was posted to a rent, fee, or income account by mistake, the system won't treat the resulting payment as a deposit, and the deposit won't appear on the Deposits tab or deposit reports.

Open the Security Deposit charge on the lease's Transactions tab and confirm the Category is set to Liability > Security Deposit. If it's not, delete the charge (Delete a Security Deposit Charge from a Lease) and re-post it with the correct category.

When you record a security deposit using an Opening Balance credit (for leases active before your Accounting Start Date), DoorLoop creates a $0 Applied Credit line that links the credit to the Security Deposit charge. If that line is deleted, the credit and charge become disconnected — and the deposit won't appear on the Deposits tab or statements.

See What Are Split Values / $0 Payments on a Lease Transaction? for how to recover.

The deposit shows on the lease and on the Deposits tab, but isn't reflected in your bank account balance or on the balance sheet under the bank.

This happens when Automatically Deposit Funds was toggled off and a bank deposit hasn't been recorded yet. The funds are sitting in Undeposited Funds waiting to be moved to the bank account.

Record the bank deposit to clear Undeposited Funds and reflect the deposit in your bank balance.

If the property owner — not you — is holding the security deposit, it's recorded differently and intentionally does not appear on your bank account or as a liability you owe, because the funds aren't in your possession. It will, however, still appear on the lease and on tenant statements once recorded.

Follow Record an Owner-Held Security Deposit for the correct workflow.

The deposit was recorded on a date that falls outside the statement's date range. This is especially common on tenant ledgers and owner statements run for a single month when the deposit was collected during lease signing in a prior month.

Re-run the statement with a date range that includes the original deposit date.

For tenants who switched units, the deposit may have been recorded on the previous lease and was never transferred to the new one. The new lease will show the charge as unpaid, even though the deposit physically exists in your bank account.

See Transfer a Security Deposit From an Old Lease to a New Lease to move the deposit to the correct lease.

If the charge is on the right account, a payment or credit is recorded against it, the $0 Applied Credit line (if applicable) is intact, and the statement date range covers the deposit date — but the deposit still isn't appearing — the most reliable place to verify what DoorLoop has on file is the Chart of Accounts.

Check the Security Deposit account within your Chart of Accounts to see every recorded deposit in one register. If it appears there but not on a statement or report, the issue is with how that specific report is being filtered — contact support with the lease and the report you're running.