Overview
Import transactions with Plaid to connect your DoorLoop bank account to your real-life ones to assist in bank reconciliation. This allows you to match bank transactions with those created in DoorLoop to help ensure your accounting is correct. Note that Plaid might not integrate well with your bank account, which you can learn about through Plaid here.
Keep in mind importing transaction data via Plaid isn't a replacement for actual reconciliation, which is the true method for ensuring your accounting is correct. Use this article to learn more about the differences between importing transactions via Plaid and actual reconciliation.
Note: Importing transactions with Plaid is not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
How to Connect a Bank Account
If your bank account shows "bank not connected" and you want to connect your bank account to Plaid for importing transactions, click Accounting on the main menu and then click Transactions under the Bookkeeping section.
On the Transactions page, click Import Transactions to the right side of the bank account you want to connect.
If you haven’t entered an opening balance for this bank account, you will be asked to Set Opening Balances. BankConnect will sync all transactions into DoorLoop as of the Accounting Start Date going forward.
For more information on how to enter opening balances, refer to this article on setting opening balances for accounts you added in DoorLoop.Click on the Connect Account button. If you have already connected to a bank before and need to connect to a different bank, click the Connect another account option.
Follow the prompts from the Plaid portal, and log in with your credentials for that bank.
Select the accounts you would like to connect. It is recommended to select all your accounts so they will be available later to connect to other bank accounts in DoorLoop when you repeat this process.
Then click Continue when all your accounts have been selected.
The next step is to link your bank account to your DoorLoop account. Click on the specific bank account you’d like to link.
Your bank account is now connected to DoorLoop. Any new transactions from your bank account will be automatically synced and ready for matching.
NOTE: It may take some time for your real-world transactions to update and show in DoorLoop. Normally, it may take up to 24 hours, depending on your financial institution and account type.
Your next step after setting up transaction matching with your bank is to match your transactions to those in DoorLoop. To learn how to match transactions in DoorLoop, read the article: Transaction Matching with BankConnect and Plaid.
Troubleshooting - Correcting Problems
Correcting Mistakes
If you matched a transaction incorrectly, you can adjust your filters under the Bank Transactions screen by Categorized and Excluded transactions and then clicking Undo for the transactions you need to correct.
If you didn’t select all the bank accounts available for an existing bank login when you first connected, it isn’t too late to add them later. To add more, find a bank account you have already connected using this login in DoorLoop, click on the vertical three-dot icon on the right side of the bank account line, and choose Repair Connection. This will allow you to log in again via Plaid to connect more bank accounts.
If there are transactions on your bank statement that you do not want to be categorized in DoorLoop, you can click "Exclude" while reviewing the transaction to remove it from the Bank Transactions page without entering it in DoorLoop.
You can change the opening balance date for a bank account to pull in more or fewer transactions. After changing the Opening Balance date, use the Repair Connection feature to log in via Plaid and connect again.
If you created a deposit from the Bank Transactions page for a lease payment without labeling it as such by selecting the available option, this will not put the payment on the tenant's lease. To correct this, you will need to delete this incorrect deposit and instead create the payment on a lease and record the bank deposit from that payment. This deposit in DoorLoop will then match the deposit in your bank account.
Issues Connecting to Your Bank
If you are missing transactions or your bank balance stopped updating under Bank Transactions, note that sometimes your Bank will have temporary issues connecting to Plaid. If the problems persist for more than a day, you can take the following steps:
Click the 3-dots on the bank and click Refresh. Then check the "Last Updated" date to see if this changes.
If refreshing the connection does not work, you can click on the 3 dots again on the right side of the bank account, and choose Repair Connection. This will allow you to log in again, which may correct the issue.
If that doesn't work, please contact our support team for further assistance.
Some banks, particularly smaller or regional institutions, have trouble connecting to Plaid and other online services. You can chat with DoorLoop's Customer Support Team so that they can make a ticket on behalf of your Bank with Plaid.