Overview
In DoorLoop, the amount of money accounted for in your real-world bank account is listed as its DoorLoop Balance. If you've entered the opening balance and all transactions correctly for the bank account, the DoorLoop Balance should match your real-world bank balance.
What If the DoorLoop Balance Doesn't Match the Actual Bank Balance?
There are two likely reasons for this:
You entered the wrong opening balance. This can be corrected by editing your opening balance.
You're missing transactions in DoorLoop or entered them incorrectly. This takes more time to investigate, but is often resolved by completing bank reconciliation. DoorLoop assists with bank reconciliation through its Bank Connect feature, powered by Plaid.
How Do I View My Account Register to Review Transactions for Errors or Missing Entries?
To view the Account Register, click Accounting > Transactions on the main menu.
Find and click on the name of the bank account you want to view.
Filter the report for the period needed and review your transactions.
If you find a bank transaction you need to correct, click on it and edit or delete it depending on the transaction type:
Bill Payments — these can't be edited directly, so you'll need to delete the payment first. Then edit the created bill to the correct amount before creating a new bill payment. See Edit or Delete a Bill Payment.
Deposits — if this was a deposit for a lease payment, delete the deposit, edit the lease payment, then create a new bank deposit. If the deposit is unrelated to a lease payment, you can edit it directly. See Edit a Lease Payment That Has Already Been Deposited.
Expenses — you can edit and save these directly. See Edit or Delete an Expense.
Journal Entries — you can edit and save these directly.
Refunds — you can edit and save these directly. See Refund a Payment to a Tenant on a Lease.
Your corrections update your DoorLoop Balance. Once you find and fix all incorrect transactions, this number will match your real-world bank balance.
Disclaimer
The information provided is not offered by a licensed accountant, should not be considered accounting, financial, or legal advice, and is provided (and intended) for general informational purposes only. Do not rely on the information provided; rather, please verify applicable accounting laws and regulations independently. This information should not be considered a substitute for professional advice and does not offer Generally Accepted Accounting Principles (GAAP). The author and publisher are not liable for any damages or losses resulting from reliance on this information.