Overview
In DoorLoop, the amount of money accounted for in your real world bank account is listed as its DoorLoop Balance.
If you’ve entered the opening balance and all transactions correctly for the bank account, the DoorLoop Balance should match your real-world bank balance.
What if the DoorLoop Balance doesn't match the actual bank balance?
There are two possibilities of why this may be happening:
You entered the wrong opening balance. This can be corrected by editing your opening balance.
You’re missing transactions in DoorLoop or have entered them incorrectly. The solution to this problem will take more time to investigate but is often resolved when you complete the important step of bank reconciliation. DoorLoop assists bank reconciliation with our bank connect feature through Plaid.
How do I view my account register to review transactions for errors or missing entries?
To view the Account Register, click Accounting > Transactions on the main menu.
Find and click on the name of the bank account you want to view.
Filter the report for the period needed and review your transactions.
If you find a bank transaction you need to correct, you can click on it and edit or delete it depending on the type of transaction it is:
Bill Payments: these can't be edited, so you will have to delete it first. Then edit the created bill to the correct amount before you create a new bill payment.
Deposits: If this was a deposit you created for a lease payment, you will need to delete this deposit, edit the lease payment, and then create a new bank deposit. If this was a deposit you created unrelated to a lease payment, you can edit the deposit directly.
Expenses: you can edit and save these directly.
Journal Entries: you can edit and save these directly.
Refunds: you can edit and save these directly.
Your corrections update your DoorLoop Balance, so once you find and fix all incorrect transactions, this number will match your real-world bank balance!
Disclaimer
The information provided is not offered by a licensed accountant, should not be considered accounting, financial, or legal advice, and is provided (and intended) for general informational purposes only. Do not rely on the information provided; rather, please verify applicable accounting laws and regulations independently. This information should not be considered a substitute for professional advice and does not offer Generally Accepted Accounting Principles (GAAP). The author and publisher are not liable for any damages or losses resulting from reliance on this information.