Overview
DoorLoop’s Announcements feature allows you to message multiple tenants at once. However, sometimes, you might want to send a message to a single tenant through DoorLoop. For example, perhaps you need to contact a single tenant about an issue, and you want to keep a record of this communication in DoorLoop. Please be aware that you can not send announcements to Owners, only Tenants.
Note: Announcements are not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
To send a message to a specific tenant on an active lease, click Leasing > Active Leases on the main menu.
Find and click on the lease with the tenant you want to message.
On the lease, click the Tenants tab. Then click on the Tenant you want to message.
Once on the Tenant's profile, click the Notifications Log tab. Click the Send Messages.
On the New Announcement wizard, select how you would like to send your announcement.
Send now by email: (free) This announcement will be sent immediately to the tenant's email address on file. We will track the delivery and open rates for you.
Send now by text message: (1 announcement credit per text message and 140 character limit) This announcement will be sent immediately to the tenant's mobile phone number on file.
Send now by voice message: (1 announcement credit per voice message and 300 character limit) This announcement will be sent immediately as a voice message using text-to-speech to the tenant's phone number on file.
Show this announcement in the tenant portal: (free) This announcement will be posted in the announcement section of the tenant portal.
Check Also post this announcement on the home screen of the tenant portal to make sure they see it as soon as they log in.
Choose This announcement should automatically expire to remove the announcement from the tenant's portal on the set date.
Type in the Subject and Announcement Content you would like to send.
Remember that Text Messages are limited to 140 characters, and Voice Messages are limited to 300 characters.
If you are posting an announcement to the Tenant Portal or as an Email, you will be able to attach files. From their portal, tenants can download these files, as well as preview certain file types, such as PDF's and JPEG's.
Review the announcement delivery methods and how many credits will be used. Clicking Finish will send the announcement.
You’re done! Review the status of these messages by using the Communications Log or the Notifications Log on the tenant's profile.