Overview

DoorLoop’s Communications feature allows you to message multiple tenants at once. However, sometimes you might want to quickly send a single tenant a message through DoorLoop. For example, perhaps you need to contact a single tenant about an issue and you want to keep record of this communication in DoorLoop.

The Steps

Step 1

Navigate to People > Tenants and click on the tenant you wish to message.

Step 2

Once in the tenant overview page, select the Communications tab and click on the Send Message button.

Step 3

Select how you would like to send your announcement.

  • Send now by email: free

  • Send now by text message: 1 communication credit per recipient and 140 character limit

  • Send now by voice message: 1 communication credit per recipient and 500 character limit

  • Show this announcement in the tenant portal: free

Note that for Tenant Portal announcements, you have two additional options:

  1. Check Also post this announcement on the home screen of the tenant portal to make sure they see it as soon as they log in.

  2. Choose This announcement should automatically expire to remove the announcement from the tenant's portal on the set date.

Step 4

Type in the Subject and Announcement Content you would like to send.

  • Remember that Text Messages are limited to 140 characters, and Voice Messages are limited to 500 characters.

  • If you are posting an announcement to the Tenant Portal, you will be able to attach files. From their portal, tenants can download these files, as well as preview certain file types, such as PDF's and JPEG's.

Step 5

Review the announcement delivery methods and how many credits will be used. Clicking Finish will send the announcement.

You’re done! Review the status of these messages by using the Communications Log.

FAQ

How much does it cost to send announcements?

  • Tenant Portal or Email announcements are free.

  • Text or Voice Message cost 1 communication credit per recipient.


How much do communications credits cost?

  • 1 communication credit = $0.02

  • You will start with 100 credits and pay $10 for 500 more each time you use all of your communications credits.


What phone number sends the text and voice messages?

  • Texts and voice messages are sent from (786) 743-2951. Voice messages are repeated twice.


What happens if I have more than one email address for a tenant?

  • The announcement email will go to the email address listed first in the tenant's Contact Info.


How can I delete Tenant Portal messages from my tenants' portals?

  • Navigate to Communications > Announcements and click on the three vertical dots on the right side of the tenant portal announcement line. Click on Delete to remove the announcement from DoorLoop.

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