Overview
DoorLoop’s Announcements feature allows you to message multiple tenants at once. However, sometimes, you might want to send a message to a single tenant through DoorLoop. For example, perhaps you need to contact a single tenant about an issue, and you want to keep a record of this communication in DoorLoop. Please be aware that you can not send announcements to Owners, only Tenants.
Note: Announcements are not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
The Steps
To send a message to a specific tenant, click Communications > Announcements on the main menu.
Then, click Create New and select New Announcement.
On the New Announcement section, under Send To, click Tenants. Then type in the name of the tenant to search for them. Once you see the tenant appear in the search box, use the Checkbox to select them.
Next, select the method of delivery. This can be either of the following:
Email: (free) This announcement will be sent immediately to the tenant's email address on file. We will track the delivery and open rates for you.
Text Message: (800 character max, each 160 characters requires 1 announcement credit) This announcement will be sent immediately to the tenant's mobile phone number on file.
Voice Message: (1 announcement credit per voice message and 300 character limit) This announcement will be sent immediately as a voice message using text-to-speech to the tenant's phone number on file.
Tenant Portal: (free) This announcement will be posted in the announcement section of the tenant portal.
Choose a Portal Expiration Date of how long you want the message to appear for on the tenant's portal.
Type in the Subject and Announcement Content you would like to send.
If you are posting an announcement to the Tenant Portal or as an Email, you will be able to attach files. From their portal, tenants can download these files, as well as preview certain file types, such as PDF's and JPEG's.
Click Send to finish.
The message will appear on the right side panel. Notice that underneath the message, you will see which send method was successful. In this case, it was successfully sent via email and on the tenant portal.
You’re done! Review the status of these messages by using the Communications Log or the Notifications Log on the tenant's profile.