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Re-invite Tenants to the Tenant Portal

Re-invite Tenants to the Tenant Portal

Resend a second invitation to tenants who can't find their first one.

Samuel avatar
Written by Samuel
Updated over a week ago

Overview

Sometimes tenants can get confused or lose track of things—it happens to the best of us. If a tenant can't find their email invitation to the portal and you were planning on having them pay electronically, they will need a new invitation.

Luckily, we make it easy for you to resend those invitations!

The Steps

Re-invite a Tenant Who Hasn't Accepted the Invite Yet

If your tenant tells you they no longer have their tenant portal invite email, you can re-invite them to send a new tenant portal invite email.

  1. Click People on the main menu and then click Tenants.

  2. Find the tenant(s) you want to resend a portal invite and click the "Send Portal Invitation" link under the Action column for that tenant. This will send a new portal invitation email to the email address on file for them.

That's it! You can check the status of the portal invitation on the same Tenants page or in the Communications Log.

(If you do not see the Send Portal Invitation link, it means that they have already accepted their Tenant Portal invite and have already successfully activated it. If this is the case, move on to the next section.)

Re-invite a Tenant Who Already Has an Active Tenant Portal

While there is no need to re-invite a tenant if they already have an active tenant portal, there might be instances where you'd want to reset their login and start from scratch. This is how you re-invite a tenant and resend a portal invite if their profile already shows "all set for now."

  1. To reset a tenant's portal and resend a new tenant portal invitation, click People on the main menu and then click on Tenants.

  2. From the tenant list, find the tenant who already has an active tenant portal and needs to be re-invited, then click the 3-dots icon on the far right side of their name and choose Edit.

  3. In the Edit Tenant window, under the Personal Info section of this tenant, toggle off "Disable toggle to revoke tenant portal access." Then click Save.

  4. You will now be back on the tenant list. Find the tenant to whom you want to resend the portal invitation and click the "Send Portal Invitation" link in the Action column of the tenant.

That's it. A new tenant portal invite has now been sent. You can confirm this by heading over to Communications > Communications Log and checking to see if you see the email/SMS sent to your tenant to activate their portal.

Tip: After setting up their password, your tenants can use links in rent reminder and tenant communication emails to log in to their portal, or go to https://app.doorloop.com/auth/login and log in with their email address and password.

If they want to access their tenant portal from their phone, they can also download the DoorLoop app on Android and Apple iOS.

Next Steps

  1. Check on the status of your email invite by using the Communications Log.

  2. Review how to view your tenant's portals to see what they will see.

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