Overview
Setting up your Rent and Payment Notifications allows you to automatically send notifications to tenants in regards to their rent and their payments. These are normally automatically sent each month when rent charges are posted and also when tenants make payments online. However, what if you want to pause those notifications for some reason? You can based on how you want to pause them.
The Steps
Pause Rent and Payment Notifications at the Company Default Level
If your properties are all using the default company-level Rent and Payment Notification settings, then you'll want to follow these instructions below:
To pause rent and payment notifications at the company level, first click on Settings on the main menu. Then click the Rent & Payment Notifications button under the Property Settings section.
You'll now be on the Rent & Payment Notifications settings window.
These are the settings you are going to want to turn off:
Turn off Send a notification to remind the tenant about an upcoming rent
Turn off Send recurring notifications to remind the tenant about overdue rent
Turn off Send a notification to the tenant when rent is posted
Turn off Send a notification to the tenant when they make an online payment
Turn off Send a notification to the tenant when an online payment is returned
Click Save to finish.
If you also want to pause Late Fee notifications, go to Settings > Late Fees. Turn off "Send a reminder one day before late fees will be charged" and "Notify tenants of late fees once charged" under the Advanced Options.
Pause Rent and Payment Notifications for a Specific Property
If you want to only pause Rent and Payment Notifications for a specific property, you'll want to follow these instructions below:
To pause rent and payment notifications on a specific property, first click on Rentals on the main menu. Then click Properties.
Find the Property you want to pause rent and payment notifications on and click it.
Next click the Settings tab and then click the Rent & Payment Notifications button.
On the Rent & Payment Notifications settings window, select the option to "Specify notifications for this property". This will create custom settings for this property that will apply to all the tenants on this property.
These are the settings you are going to want to turn off:
Turn off Send a notification to remind the tenant about an upcoming rent
Turn off Send recurring notifications to remind the tenant about overdue rent
Turn off Send a notification to the tenant when rent is posted
Turn off Send a notification to the tenant when they make an online payment
Turn off Send a notification to the tenant when an online payment is returned
Click Save to finish.
If you also want to pause Late Fee notifications for this property, click the Late Fees button in the property settings. Select "Specify a late fee structure for this property".
Turn off "Send a reminder one day before late fees will be charged" and "Notify tenants of late fees once charged" under the Advanced Options.
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