Overview
You might receive a bank deposit into your bank account from our payment processor, Stripe, that includes multiple tenant payments at once. This is because if you are receiving multiple online payments that complete the ePay funding cycle on the same day, Stripe sends them all to you as one bank deposit.
We automatically create this bank deposit for you in DoorLoop clearly showing which tenant payments make up this ePay deposit.
Note: Only deposits that have been fully recorded — meaning a charge posted and a payment or credit applied — appear on this report. Owner-held deposits do not appear here, by design. If a deposit is missing, see Why Doesn't My Security Deposit Show on the Lease, Statement, or Deposits Tab?
Tip: Filter for security deposits only. Use the report's filter to narrow by deposit type or by the Security Deposit liability account if you want to see only security deposit activity (excluding pet deposits, last month's rent deposits, etc.).
The Steps
To find and review a specific bank deposit for your online payments, go to Reports Reports and then click on the Deposit Transactions report in the Accounting section.
By default, this report shows all deposits made in the last 7 days. However, you can use the filters to select any time period or deposit group that you'd like.
For example, you could look at deposits for a specific property or tenant for all time.
If you want to review a specific deposit, click on the deposit line to review the bank deposit details, including all the tenant payments in this deposit.
Note: You will not be able to edit or delete bank deposits DoorLoop automatically created when tenant portal payments are deposited into your bank account. This prevents you from deleting deposits DoorLoop knows you received and ensures your accounting and reports remain accurate.