Overview
The Communication Center is where every communication to and from tenants, prospects, vendors, and owners is displayed — SMS, email, announcements, AI tenant chats, and voice calls you receive or make, all appear here in one unified inbox, shown as conversations similar to chats. You'll need to set up your Communication Center settings first before you can access this section.
Note: Announcements are a major feature of the Communication Center, letting you message multiple tenants, owners, or vendors at once via email, text, voice message, or the tenant portal. Sent announcements also appear in your inbox alongside one-on-one conversations, but they're created separately under Communications > Announcements. See Create a New Announcement for the full steps.
The Steps
View Your Communications Center Inbox
To view your message inbox, click Communications > My Messages on the main menu.
From My Messages, you can see every message you've sent and received, across all channels. My Messages only shows messages you're assigned to. To see all messages regardless of assignment, click Communications > All Messages. To view messages that haven't been assigned to anyone, click Communications > Unassigned.
Click each message to view the conversation between you and the recipient.
Tip: If your users don't have access to the Communication Center, you'll need to enable it for them if they aren't Full Access users. Edit their User Role permissions so their role has View List set on the Communication Center object (either the person icon or the checkmark icon). For more information, see Set Assignees for Messages Received on the Communication Center.
Filter Your Messages
Messages can also be filtered in your Inbox. Click the Filter button to bring up the filter panel, where you can search categories and attributes, or choose from:
Unread — Filter by read or unread status.
Entity type — Filter by the type of message or record.
Method — Filter by communication channel (e.g., SMS, email, voice).
Unassigned — Show only messages that haven't been assigned to anyone.
Assigned to — Filter by which team member a conversation is assigned to.
Portfolio, Property, Unit, Lease — Filter down to specific records.
Archived — Show or hide archived messages.
Select a category, choose your options, and click Apply. Use Clear all to reset every filter at once.
These filters are useful if you need to search for a specific message or group of messages.
Note: SMS Welcome Messages will not appear in your inbox. Instead, SMS Welcome messages will appear under Communications > Communications Log. These will appear with the subject: "Property Manager New Number."
View Your Voice Calls
Calls also appear in your Communication Center. You can view them in a dedicated Phone Calls section, or under All Messages, where a contact's calls and texts sit together in one combined thread.
Each call is labeled with a status — Completed, Missed, Voicemail, or Abandoned. Open any call to see its summary, transcript, recording, and routing log. See Inbound Voice Calls in the Communication Center for the full details on setting up and using calls.
Between viewing, sorting, and filtering, you have everything you need to manage every conversation coming through your Communication Center, no matter which channel it came from.