Overview
In DoorLoop, you set how much you charge for your rental applications in each of your properties or overall for your whole company. Previously you had to have a Merchant Account to run background screenings for an applicant, but you can do that now without one.
The Steps
To charge for your rental applications, set this up in either the company or property Rental Applications settings:
Settings > Rental Applications
Rentals > Properties > (the property) > Settings > Rental Applications
In the Application Fees section, choose one of three plans:
Comprehensive Plan — a flat $49.90 fee charged to the applicant, no Merchant Account required.
Customizable Plan — set your own fee amount; requires a Merchant Account and a $3.50 processing fee.
Basic Plan — no fee charged, and screening reports aren't requested automatically.
For a full breakdown of what each plan includes and how screening is affected, see Company Default Rental Application Settings.
You'll also need to click "I accept the DoorLoop and TransUnion Terms and Conditions" to use Rental Applications.
Note: Customizable Plan and Basic Plan screening fees are based on your subscription plan. Read more about that here.
If later you want to change the amount you charge, repeat these steps — all new prospects filling out applications for this property will pay the new amount.
Tip: If application fees are part of your management fees and aren't distributed to the owner, add Application Fees to your Management Fees Payout Categories.
Special Consideration
You will need a verified company address entered before choosing a fee plan.
The Application Fee Summary report reflects this deduction from your profit. Background check and platform fees are non-refundable, even if you don't download the report.
Regardless of which fee plan you choose, you can run background checks without having the applicant fill out another application.
Application fees are charged per applicant — if there's a co-applicant or co-signer, each person pays the fee.