Overview
If you need to invite multiple tenants to the tenant portal at once, DoorLoop lets you send bulk invites with just a few steps.
Note: You can also use these steps to resend invites in bulk to your tenants who have not yet accepted their invites to their tenant portals.
The Steps
Scenario 1 - Send Invites to Multiple Tenants, Regardless of Property
To send portal invitations to multiple tenants in bulk, click on People > Tenants on the main menu.
Select the tenants you want to send tenant portal invites too by using the checkbox next to each name. Then, click Send Portal Invitation.
On the Activate Portal Confirmation window, click Confirm. This will send a portal invitation to everyone that has valid contact information.
Scenario 2 - Send Bulk Invites for a Specific Property
To send bulk portal invitations to all tenants of a specific property, click Rentals > Properties on the main menu.
Click on the property for which you want to send bulk Tenant Portal invites.
From the property's page, click the Tenants tab.
Select the tenants you want to send tenant portal invites too by using the checkbox next to each name. Then, click Send Portal Invitation.
On the Activate Portal Confirmation window, click Confirm. This will send a portal invitation to everyone that has valid contact information.
If you want to check whether your bulk tenant portal invites were sent out, click Communications on the main menu, then click Communications Log. From here, you can see if they were sent, delivered, opened, and clicked. You'll need to check the Tenant Directory report to see the status of their activation.
Note: If you accidentally bulk invited all your tenants to the tenant portal before you were ready to accept them, you can turn off the tenant portal temporarily to stop access and disable those invites. Go to Settings > Tenant Portal and turn off "Allow tenants to access the tenant portal," then click Save. This turns off the portal. When you're ready to accept them again, turn the tenant portal back on and send new tenant portal invites.