Overview
Sometimes, an unfortunate part of property management is having to evict tenants. In DoorLoop, you can quickly set a lease to be in Eviction Status. However, that's only the first step. It is also recommended that you disable the online payments and stop all active recurring payments, all of which we will show you how to do below.
The Steps
Set the Lease to Eviction Status
From the main menu, click on Leases and then click on Active Leases.
Find the lease you want to put into Eviction status and click on it.
Click on the Settings tab and click the Eviction status button.
Toggle on the setting that says This lease is in an eviction process.
Click Save when you are done.
Now when you look at your list of leases, you will see this lease is in an Eviction status.
IMPORTANT: It is recommended that you disable online payments for this lease as well as stop all recurring payments. Follow the links below if you need instructions on how to do this. |
Disable Online Payments
This is a very important step mainly because some states have laws against evictions based on whether or not a tenant attempts to make a payment. It is different for each State so check your local laws. However, it is recommended to disable online payments if you are evicting a tenant.
Too disable online payments for a tenant in eviction, click Leases on the main menu and then click Active Leases.
Find the lease you want to edit a transaction for, and click on it.
Click the Settings tab and click the Tenant Portal button.
On the Tenant Portal window, you'll be on the Settings tab already. Select the option for "Specify portal features for this lease". Once you do this, you'll see all the tenant portal permissions appear.
Go down to the Payments section and toggle off "Enable online payments". If there was an auto-pay setup, this would disable and cancel all outgoing auto payments for the lease. You can also turn off all the other payment options.
Click Save to finish.
Delete Recurring Payments (Auto-Pay)
It is also recommended that you delete any recurring payments (auto-pay) the tenant might have. (Disabling online payments on the previous section should have also deleted any recurring Auto-Pays that were set).
To delete recurring payments from a lease in eviction, click on Leases and then click on Active Leases.
Find the lease you want to edit or delete a recurring transaction for, and click on it.
Click on the Rent tab and find the recurring transaction you need to edit or dele
Look for the Recurring Payment under Other Recurring Transactions.
Click on the three dots on the right side of the recurring payment line and choose Delete.
That's it. The tenant's Auto-Pay is now deleted and no future automatic payments will occur.
Next Steps
Delete recurring payments for this lease so the eviction timeline doesn't reset if another payment is made automatically.
Disable online payments for this lease so the tenant can't make another payment online and reset the eviction timeline.