Overview
If you are reading this, you have received an invite to join the Tenant Portal for the unit that you have rented. What is the Tenant Portal? The Tenant Portal is an all-in-one destination to make payments, submit requests, and view important announcements.
Below are instructions and descriptions for each section you will encounter in the Tenant Portal. Note that what you may see on your end may look different from what you see here based on what your landlord may or may not have activated for you to see.
Sections
Accepting the Tenant Portal Invitation
If you receive an email invite, follow the steps below.
When you receive the email notification for the Tenant Portal invite, navigate to your email and look for the email containing the subject line, “Your Tenant Portal is Ready!”
Open this message and you’ll see a link near the bottom that reads, “Accept Invitation.” Make sure you use the Accept Invitation link and not the link that reads Account URL.
You’ll be taken to a new page where you will need to complete the details of your login. Enter the password you want to use, consisting of letters, numbers, or a combination of both.
Click Sign In to complete the process.
If you receive a text invite, follow the steps below. Note that if you accept the invitation through the text invite, you still need a valid email address to log into the Tenant Portal.
If you received an invitation via text message, the process is relatively the same.
Click on the link you received in the text message.
You’ll see a link near the bottom that reads, “Accept Invitation.”
You’ll be taken to a new page where you will need to complete the details of your login. You will need to enter the password you want to use, consisting of letters, numbers, or a combination of both.
Click Sign In to complete the process.
Home Screen and Overview
The home screen is an overview of your account. Your Tenant Portal may look different from what you see here in these examples based on what your landlord has set. Normally you’d see your Balance Due, upcoming Rent Charges, any Announcements made by your landlord, a button to make Requests, and a button to Make A Payment. There’s also a row of tabs at the top if you want to see more details for certain items.
Payments
The Payments tab is where you will view your Payment History. Here is also where you can set up auto-pay and make payments.
Setup Auto-Pay - Clicking this button will set up a recurring auto-payment. You can choose to either pay with a Credit Card or via ACH through your bank. You can also choose the recurring amount you want to pay, the recurring Payment Date, and how often to make these payments. You can also use this button to turn off Auto-Pay if you no longer want to use this feature.
Make a Payment - This button is used to make a one-time payment either by Credit Card or ACH through your bank.
Payment History - View all your past charges and payments.
Depending on which payment flow you see, you may need to verify your bank account if you choose ACH. This can take 1-2 days. For an advanced tutorial for making payments, read through the article on How to Make a Payment Through the Tenant Portal.
Insurance
The Insurance tab is where you upload your renter’s insurance information if you haven’t already done so. You will also be able to upload a copy of your insurance for proof. If you already have, your renter’s insurance information will show up here.
Requests
The Requests tab is where you can make Tenant Requests and also view the status of previous requests. For example, if you need something fixed in your unit, you can make that request here and view the progress of each request.
New Request - Making a request is as simple as clicking the green button.
Enter the subject of what the request is for.
Enter a detailed description of your request so the landlord can better understand your issue.
Additional Information - Let the landlord know if you have any special instructions for access to your unit, for example, which days work best for you.
Files and Documents - You can also upload photos to your Tenant Requests in case you want to show proof of specific issues you are having.
Click Save when you’re done.
Announcements
The Announcements tab is where you’ll be able to view important landlord announcements. This could be information about when they might be entering your residence for general maintenance, landscaping, and more.
FAQ
How do I change my password?
Once you’re logged in, click on the upper right-hand corner where your name is and select “security”. You’ll get a popup with the option to change your password.
You can alternatively select "Forget Password" from the login screen to reset your password. The system will send a link to your email on file to reset your password.
How do I turn off Automatic Payments?
Head into the Payments tab on your Tenant Portal and click the Auto-Pay button. From here, you’ll be able to turn off auto-pay and go back to making one-time payments.
How do I make Partial Payments?
You can only make Partial Payments if your landlord has given you the option to. Learn how to make Partial Payments.
I'm stuck in a login loop! What do I do?
You'll need to speak with your landlord about this. Most likely, your Tenant Portal was inexplicably disabled. Please contact your landlord to check your account and possibly reactivate your access to the Tenant Portal.