Overview
Below are frequently asked questions in relation to general accounting questions.
General Accounting Questions
How Do I Void a Check Printed in DoorLoop?
You can now record that a check used to pay an expense or a bill was voided in DoorLoop with just a simple click of a button. Doing so will put money back into the account the funds were taken from and add a memo about the voided check and when it was voided.
Click Accounting > Bills & Expenses. Find the bill payment or expense that was paid with a check and click on it. There will be a Void button at the bottom left you can click to void the check. For more information on this, read this article: Void Printed Checks.
Why are some of my tenant's ePays bundled in a single deposit to my bank account?
If you have tenants who make payments all on the same day, most of those payments will be processed and available for payout at the same time. Stipe will bundle these payments into one single deposit to your bank account.
That's why sometimes you see deposits with multiple payments bundled as one.
To view what is in each deposit when it is deposited into your bank account, check out the Deposit Transactions report under the Reports section. Clicking on each of the deposits will show you details of each payment that makes up the deposit.
How is an expense different from a bill?
An expense will accomplish the same accounting end result as a bill and a bill payment, but all in one step. An expense is paid right away where as a bill is normally made first and a bill payment is made after.
If you get billed by a vendor and you haven't paid yet but will pay at a future time, you would enter this as a Bill (using Create Bill). And then at a future time, you would pay the Bill (using Pay Bill).
If you purchased goods or had services rendered that you paid for on the spot, then you would enter these as Expenses (using Create an Expense) since they were already paid.
For more information about how Expenses and Bills differ, you can read this article: The Difference Between a Bill and an Expense.
How do I edit or delete recurring expenses?
You can edit or delete a recurring expense to affect all future instances of the expense. This will not affect expenses already created by the recurring expense. For more information, read this article walkthrough to learn how to edit or delete recurring transactions.
How do I edit or delete recurring bills?
You can edit or delete a recurring bill to affect all future instances of the bill. This will not affect bills already created by the recurring bill. For more information, read this article walkthrough to learn how to edit or delete recurring transactions.
Why are recurring bills and expenses not appearing on my reports?
Creating a recurring bill or expense is the same as creating a schedule for when these particular bills and expenses will be posted. That means that these bills and expenses will not appear on your reports until they are posted automatically by the system on the scheduled date. For more information about recurring transactions, read the article: Create Recurring Bills and Expenses.
Why are management fees not appearing in my reports?
Management fees will not appear on reports until they are paid. That means you will need to create the management fee bill and then pay the bill for it to appear on reports like the Owner Statement. For more information on this, read the article, Create and Pay Management Fee Bills.
How do I edit or delete a Journal Entry?
Go to Reports and then click Transaction List under the Accounting section. Filter by Type: Journal Entry to narrow down your search. Click on the line for the journal entry you want to edit or delete to open it, and you can edit or delete the journal entry from there.
How can I schedule a paid accounting support session?
While DoorLoop doesn't offer any accounting support sessions with a certified accountant, we do offer paid booking assistance sessions with our Bookkeeping Assistance Team. While they are not accountants, the team of friendly bookkeeping assistants can help address your basic bookkeeping and accounting questions and ensure your financial records are in excellent shape. To schedule a Bookkeeping Support Session, please chat in with our support agents to get started.
How do I find open bills that are unpaid?
You can find open bills by navigating to Accounting > Open Bills. This will open the A/P Aging Summary report grouped by vendor. Additionally, you can also go to Reporting > A/P Aging Detail report to view all open bills in chronological order.
Where do I view bills that were created?
To view all bills that were created, you can use the Reports > Transactions List report and view by Type: Bill. Then, choose a Period of time for the report.
Why are the bills I have paid still showing up as unpaid?
You should check your open bills to make sure that the bills were actually marked as paid. To do this, go to Accounting > Open Bills. There, you will see all the bills that have not been paid yet.
You can click "Pay Bills" at the top right of your screen to then pay your open bills.
If I have an owner-held bank account set up in DoorLoop, can I directly transfer funds into the owner's real-world bank account?
While DoorLoop does have a bank transfer feature, this is for recording purposes only. You can not directly transfer funds into any real-world bank accounts from DoorLoop. You would need to record the transfer and then, from your actual bank, make a transfer to your owner's bank.
If you don't want to make a bank transfer, you can also create an expense to your owner and send them payment from outside DoorLoop or with Checkbook.io.
Tip: Need more help? If you have more questions or just need some guidance, contact our support at any time via the Blue Chat Bubble in the bottom right corner. Here you can send a message to one of our support staff and search for help articles.
If you would rather try to troubleshoot on your own, you can always visit our Knowledge Base by heading to support.doorloop.com.