DoorLoop

Use this index to find answers to common tenant payment questions. Each article below covers a specific scenario.

<a href="https://support.doorloop.com/en/articles/14756239" rel="nofollow noopener noreferrer" target="_blank">'Online Payments Are Currently Unavailable' Error</a>

<a href="https://support.doorloop.com/en/articles/14756240" rel="nofollow noopener noreferrer" target="_blank">Make a Payment Button Not Showing on Tenant Portal</a>

<a href="https://support.doorloop.com/en/articles/14756241" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Limit Errors</a>

<a href="https://support.doorloop.com/en/articles/14756242" rel="nofollow noopener noreferrer" target="_blank">'For Security Reasons, Payments Not Allowed When Impersonating a Tenant' Error</a>

<a href="https://support.doorloop.com/en/articles/14756243" rel="nofollow noopener noreferrer" target="_blank">'Unable to Authenticate Your Payment Method' Error</a>

<a href="https://support.doorloop.com/en/articles/14756245" rel="nofollow noopener noreferrer" target="_blank">'Account Number Does Not Have the Correct Number Structure' Error</a>

- <a href="https://support.doorloop.com/en/articles/14756239" rel="nofollow noopener noreferrer" target="_blank">'Online Payments Are Currently Unavailable' Error</a>
- <a href="https://support.doorloop.com/en/articles/14756240" rel="nofollow noopener noreferrer" target="_blank">Make a Payment Button Not Showing on Tenant Portal</a>
- <a href="https://support.doorloop.com/en/articles/14756241" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Limit Errors</a>
- <a href="https://support.doorloop.com/en/articles/14756242" rel="nofollow noopener noreferrer" target="_blank">'For Security Reasons, Payments Not Allowed When Impersonating a Tenant' Error</a>
- <a href="https://support.doorloop.com/en/articles/14756243" rel="nofollow noopener noreferrer" target="_blank">'Unable to Authenticate Your Payment Method' Error</a>
- <a href="https://support.doorloop.com/en/articles/14756245" rel="nofollow noopener noreferrer" target="_blank">'Account Number Does Not Have the Correct Number Structure' Error</a>

<a href="https://support.doorloop.com/en/articles/14756247" rel="nofollow noopener noreferrer" target="_blank">Accepted Payment Methods on the Tenant Portal</a>

<a href="https://support.doorloop.com/en/articles/14756248" rel="nofollow noopener noreferrer" target="_blank">Pay Rent With CashApp or Chime</a>

<a href="https://support.doorloop.com/en/articles/14756249" rel="nofollow noopener noreferrer" target="_blank">Venmo, PayPal, and Zelle: Not Accepted for Rent Payments</a>

<a href="https://support.doorloop.com/en/articles/14756250" rel="nofollow noopener noreferrer" target="_blank">Prepaid Cards Not Accepted for Rent Payments</a>

<a href="https://support.doorloop.com/en/articles/14756251" rel="nofollow noopener noreferrer" target="_blank">International Payments on the Tenant Portal</a>

<a href="https://support.doorloop.com/en/articles/14756252" rel="nofollow noopener noreferrer" target="_blank">Add New Payment Methods to the Tenant Portal</a>

- <a href="https://support.doorloop.com/en/articles/14756247" rel="nofollow noopener noreferrer" target="_blank">Accepted Payment Methods on the Tenant Portal</a>
- <a href="https://support.doorloop.com/en/articles/14756248" rel="nofollow noopener noreferrer" target="_blank">Pay Rent With CashApp or Chime</a>
- <a href="https://support.doorloop.com/en/articles/14756249" rel="nofollow noopener noreferrer" target="_blank">Venmo, PayPal, and Zelle: Not Accepted for Rent Payments</a>
- <a href="https://support.doorloop.com/en/articles/14756250" rel="nofollow noopener noreferrer" target="_blank">Prepaid Cards Not Accepted for Rent Payments</a>
- <a href="https://support.doorloop.com/en/articles/14756251" rel="nofollow noopener noreferrer" target="_blank">International Payments on the Tenant Portal</a>
- <a href="https://support.doorloop.com/en/articles/14756252" rel="nofollow noopener noreferrer" target="_blank">Add New Payment Methods to the Tenant Portal</a>

<a href="https://support.doorloop.com/en/articles/14756253" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Fees: ACH and Credit Card Rates</a>

<a href="https://support.doorloop.com/en/articles/14756255" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Fees Not Appearing on Reports</a>

- <a href="https://support.doorloop.com/en/articles/14756253" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Fees: ACH and Credit Card Rates</a>
- <a href="https://support.doorloop.com/en/articles/14756255" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Fees Not Appearing on Reports</a>

<a href="https://support.doorloop.com/en/articles/14756256" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Declined or Rejected</a>

<a href="https://support.doorloop.com/en/articles/14756257" rel="nofollow noopener noreferrer" target="_blank">Tenant Payments Being Returned or Reversed</a>

<a href="https://support.doorloop.com/en/articles/14756258" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Not Showing in DoorLoop</a>

<a href="https://support.doorloop.com/en/articles/14756259" rel="nofollow noopener noreferrer" target="_blank">Cash Payment via Western Union Not Showing</a>

- <a href="https://support.doorloop.com/en/articles/14756256" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Declined or Rejected</a>
- <a href="https://support.doorloop.com/en/articles/14756257" rel="nofollow noopener noreferrer" target="_blank">Tenant Payments Being Returned or Reversed</a>
- <a href="https://support.doorloop.com/en/articles/14756258" rel="nofollow noopener noreferrer" target="_blank">Tenant Payment Not Showing in DoorLoop</a>
- <a href="https://support.doorloop.com/en/articles/14756259" rel="nofollow noopener noreferrer" target="_blank">Cash Payment via Western Union Not Showing</a>

<a href="https://support.doorloop.com/en/articles/14756260" rel="nofollow noopener noreferrer" target="_blank">Tenants Can't Make Partial Payments</a>

<a href="https://support.doorloop.com/en/articles/14756261" rel="nofollow noopener noreferrer" target="_blank">Turn Off Rent Collection for a Tenant</a>

- <a href="https://support.doorloop.com/en/articles/14756260" rel="nofollow noopener noreferrer" target="_blank">Tenants Can't Make Partial Payments</a>
- <a href="https://support.doorloop.com/en/articles/14756261" rel="nofollow noopener noreferrer" target="_blank">Turn Off Rent Collection for a Tenant</a>

<a href="https://support.doorloop.com/en/articles/14756262" rel="nofollow noopener noreferrer" target="_blank">Tenant Portal Balance Doesn't Match Lease Balance</a>

<a href="https://support.doorloop.com/en/articles/14756263" rel="nofollow noopener noreferrer" target="_blank">Tenant Auto-Pay Amount Doesn't Match Balance Due</a>

<a href="https://support.doorloop.com/en/articles/14756264" rel="nofollow noopener noreferrer" target="_blank">How Tenant Auto-Pays Handle Balance Changes</a>

<a href="https://support.doorloop.com/en/articles/14756266" rel="nofollow noopener noreferrer" target="_blank">Set Up Multiple Auto-Pays With Different Bank Accounts</a>

- <a href="https://support.doorloop.com/en/articles/14756262" rel="nofollow noopener noreferrer" target="_blank">Tenant Portal Balance Doesn't Match Lease Balance</a>
- <a href="https://support.doorloop.com/en/articles/14756263" rel="nofollow noopener noreferrer" target="_blank">Tenant Auto-Pay Amount Doesn't Match Balance Due</a>
- <a href="https://support.doorloop.com/en/articles/14756264" rel="nofollow noopener noreferrer" target="_blank">How Tenant Auto-Pays Handle Balance Changes</a>
- <a href="https://support.doorloop.com/en/articles/14756266" rel="nofollow noopener noreferrer" target="_blank">Set Up Multiple Auto-Pays With Different Bank Accounts</a>

<a href="https://support.doorloop.com/en/articles/14756267" rel="nofollow noopener noreferrer" target="_blank">Tenant Doesn't Know How to Make a Payment</a>

<a href="https://support.doorloop.com/en/articles/14756268" rel="nofollow noopener noreferrer" target="_blank">Tenant Can't Verify Their Bank Account</a>

<a href="https://support.doorloop.com/en/articles/14756269" rel="nofollow noopener noreferrer" target="_blank">Check If a Tenant's Payment Is Pending</a>

<a href="https://support.doorloop.com/en/articles/14756270" rel="nofollow noopener noreferrer" target="_blank">Make a Payment on a Tenant's Behalf</a>

<a href="https://support.doorloop.com/en/articles/14756271" rel="nofollow noopener noreferrer" target="_blank">Tenant Paying Multiple Months Upfront</a>

<a href="https://support.doorloop.com/en/articles/14756272" rel="nofollow noopener noreferrer" target="_blank">Cancel a Duplicate Tenant Payment</a>

- <a href="https://support.doorloop.com/en/articles/14756267" rel="nofollow noopener noreferrer" target="_blank">Tenant Doesn't Know How to Make a Payment</a>
- <a href="https://support.doorloop.com/en/articles/14756268" rel="nofollow noopener noreferrer" target="_blank">Tenant Can't Verify Their Bank Account</a>
- <a href="https://support.doorloop.com/en/articles/14756269" rel="nofollow noopener noreferrer" target="_blank">Check If a Tenant's Payment Is Pending</a>
- <a href="https://support.doorloop.com/en/articles/14756270" rel="nofollow noopener noreferrer" target="_blank">Make a Payment on a Tenant's Behalf</a>
- <a href="https://support.doorloop.com/en/articles/14756271" rel="nofollow noopener noreferrer" target="_blank">Tenant Paying Multiple Months Upfront</a>
- <a href="https://support.doorloop.com/en/articles/14756272" rel="nofollow noopener noreferrer" target="_blank">Cancel a Duplicate Tenant Payment</a>

Browse all tenant payment FAQs — error messages, payment methods, fees, partial payments, auto-pays, and portal settings.

Tenant Payment Questions: Frequently Asked Questions

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Tenant Payment Questions: Frequently Asked Questions

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