Overview
Undeposited funds are payments you receive in DoorLoop that serve as a temporary holding account for payments that haven't yet been deposited into your bank account. DoorLoop labels a bank account's deposited funds as the DoorLoop balance.
Payments made through the tenant portal are automatically moved from undeposited funds to your DoorLoop balance when the payment processor deposits the money into your bank account.
For payments you receive outside of DoorLoop and record manually, you'll need to create a bank deposit to show the payment moving out of undeposited funds and into your bank account balance, or have payments automatically deposited when you receive them.
How do you view your undeposited funds?
Method 1 - View Undeposited Funds Under Accounting > Transactions
When looking at your list of bank accounts, you can use the Undeposited Funds and DoorLoop Balance columns to quickly see the undeposited funds and balance for each account.
To review your bank accounts, click Accounting > Transactions on the main menu. On the Transactions page, there is a column for Undeposited Funds that shows you the amount currently not deposited.
If you click on the dollar amount of the undeposited funds, you can see a breakdown of both manual entries and ePays. If you click the manual entries dollar amount, you'll be able to create a bank deposit directly from it. See Manually Record a Bank Deposit for details on how to do that.
Remember, payments made through DoorLoop's tenant portal will automatically move out of undeposited funds when you receive the money. For manually recorded payments, you will need to create a bank deposit.
To view more details of your undeposited funds, read the section below on how to use the Undeposited Funds report.
Note: All online payments from the tenant portal go into the Undeposited Funds account first, regardless of the actual deposit account destination — this is where the payment is first received while processing. Once processed, the funds move into the correct operating account set for that property. The origin of these funds will always show as the Undeposited Funds account and will reflect as such if you're viewing transactions from the Transaction Details report. See Transaction Details Report for more information.
Method 2 - View Undeposited Funds Using the Undeposited Funds Report
You can use DoorLoop's Undeposited Funds report to view all of your currently undeposited received payments, using the filters to narrow down the list as needed.
To view the Undeposited Funds report, click Reports on the main menu. Then find and click on the Undeposited Funds report.
On the Undeposited Funds report, clicking on any of the payments will show you details of the payment and open a Receive Payments window. You will be able to see if these payments are online payments or manually received payments.
If it is a manually recorded payment then you know you need to create a bank deposit to move the payment out of undeposited funds. Online payments will be deposited automatically when they reach your bank account.
Either method gives you full visibility into which payments are still undeposited and why.
Next Steps
Learn more about the Undeposited Funds Report.
If you need to move undeposited funds into your account and record them as deposited, read how to do that here: How to Remove Undeposited Funds and Deposit Them Into Your Account