Overview
Undeposited funds are payments you received that have not yet been deposited into your bank account. DoorLoop labels a bank account's deposited funds as the DoorLoop balance.
E-pays made through the tenant portal will automatically move from undeposited funds to your DoorLoop Balance once the payment has cleared and entered into your real-world bank account.
For payments received outside of the system, if you didn't enable Automatically Deposit when receiving the payment on a lease, you'll need to create a Bank Deposit and manually move the funds from undeposited to your DoorLoop account balance.
The Steps
Transferring Undeposited Funds
If you look at your Bank Accounts under the Banking section (Accounting > Banking), you might notice that sometimes under the Undeposited Funds column, you'll see an amount of money that is undeposited and hasn't been deposited as part of your DoorLoop Balance.
If you click the amount of the undeposited funds, you'll see a popup with a summary of what is currently sitting in undeposited funds. You won't need to worry about the ePay in Transit line because those will automatically deposit on their own when those funds reach your bank. It's the Manual Entries line you'll want to address.
What you'll want to do now is manually record a Bank Deposit.
If you're already on the Accounting > Banking page, you can click on the Undeposited Funds amount for the bank which you see undeposited funds. Click the undeposited funds amount on the bank and a popup will appear stating that there is $XXX.XX in undeposited funds from manual entries. Click the Amount on the Manual Entries line.
This will bring up the Edit Bank Deposits window. The Deposit Account should already be selected based on Step 1.
In the Undeposited Funds for *Bank Account name* section, select the payments and/or owner contributions included in this bank deposit.
This moves these funds from an undeposited to a deposited status.
Enter the date you deposited the payment or payments in your bank account in the Transfer Date box.
You should deposit these funds based on when they were actually deposited. Also group the payments based on how they were deposited. This will help later when you are reconciling your accounts and make it easier to match transactions.
Add any relevant files and click Save.
That's the process of moving Undeposited Funds into your DoorLoop account.
Note: If you do not see any transactions under the Bank Deposit page for a bank account that is showing undeposited funds, more than likely these are ePay transactions that are still being processed and have not been deposited yet. Instead, you can view the statuses of these payments and deposits under Accounting > Recieve Payments. You can refer to this article for more information: Check the Status of Online Payments With the Received Payments Page
How to automatically deposit funds when receiving a manual payment
To avoid a majority of Undeposited Funds, we recommend toggling on the option for Automatically Deposit when receiving payment on a lease. What this does is it will automatically record the payment as deposited in your DoorLoop account balance. This way it will completely skip being placed in Undeposited Funds.
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