Overview
DoorLoop’s tenant portal gives renters everything they need in one place—no back-and-forth required. They can pay rent online, view their payment history, upload proof of insurance, submit requests, and stay in the loop with announcements. It’s a simple, seamless way to keep tenants happy and cut down on your daily to-dos.
AI Assistant Enabled: If you decide to subscribe to the AI Assistant add-on, the tenant portal experience will be enhanced and feature a 24/7 interactive Assistant designed to answer routine questions, troubleshoot maintenance issues, and submit fully detailed requests. Not only that, you'll see measurable savings in time, effort, and money. For more information about this, check out the article: AI Assistant for the Tenant Portal.
Getting Started With the Tenant Portal
Configure Your Tenant Portal Settings
Like many things in DoorLoop, you can configure tenant portal settings at the company level and have all your properties use these default settings, or you can configure different portal settings at each of your properties if you want them to have different functionality and appearances.
For example, you might want to allow partial payments for some properties and not others, or you just might want to brand your portal for each property a little differently.
To learn how to set up and configure your tenant portal at both the company and property levels, read this article here: Configuring Tenant Portal Settings.
Review Your Tenant Portal
Once you have configured your tenant portal, you’ll want to review its appearance before you invite all your tenants. That is no problem; DoorLoop allows you to view the tenant portal as it appears for each of your tenants!
To review what your tenant portal will look like for your tenants, you'll want to read the article: View Your Tenant's Portal.
Invite Your Tenants to the Portal
Once your tenant portal looks exactly how you want with all the features you need, you can invite your tenants to their portal when you create their lease in DoorLoop, later after creating the lease, or you can invite multiple tenants at once in a bulk action.
When you invite your tenants to the tenant portal, they receive an email invite that will be used to set up their portal password.
If you want to customize your portal invite email, you can do so in your Tenant Portal Invite Settings.
Note that the name on the email will show the company name you enter for your Tenant Portal Contact Info Settings. Make sure to change the Company Name if you do not want a personal email or business email to appear in your emails.
Track Tenant Portal Invites
After you’ve invited tenants to their portal, you can track the status of these emailed invites using DoorLoop’s Communication Log or by viewing your tenants on your tenant list.
Next Steps