Overview
DoorLoop's tenant portal gives renters everything they need in one place — no back-and-forth required. They can pay rent online, view their payment history, upload proof of insurance, submit requests, and stay in the loop with announcements. It's a simple, seamless way to keep tenants informed and cut down on your daily to-dos.
AI Assistant Enabled: If you decide to subscribe to the AI Assistant add-on, the tenant portal experience will be enhanced and feature a 24/7 interactive Assistant designed to answer routine questions, troubleshoot maintenance issues, and submit fully detailed requests. For more information, see AI Assistant for the Tenant Portal.
Getting Started With the Tenant Portal
Configure Your Tenant Portal Settings
Like many things in DoorLoop, you can configure tenant portal settings at the company level and have all your properties use these default settings, or you can configure different portal settings at each of your properties if you want them to have different functionality and appearances.
For example, you might want to allow partial payments for some properties and not others, or you might want to brand your portal for each property a little differently.
To learn how to set up and configure your tenant portal at both the company and property levels, see Customize Company Default Tenant Portal Settings.
Review Your Tenant Portal
Once you've configured your tenant portal, you'll want to review its appearance before you invite all your tenants. DoorLoop lets you view the tenant portal exactly as it appears for each of your tenants.
To review what your tenant portal will look like for your tenants, see View Your Tenant's Portal.
Invite Your Tenants to the Portal
Once your tenant portal looks exactly how you want with all the features you need, you can invite your tenants to their portal when you create their lease in DoorLoop, later after creating the lease, or you can invite multiple tenants at once in a bulk action.
When you invite your tenants to the tenant portal, they receive an email invite that they'll use to set up their portal password.
If you want to customize your portal invite email, you can do so under Portal Invites in your tenant portal settings.
The name on the invite email shows the company name you enter under Contact Info in your tenant portal settings. Make sure to change the Company Name if you don't want a personal or business email to appear in your emails.
Track Tenant Portal Invites
After you've invited tenants to their portal, you can track the status of these emailed invites using DoorLoop's Communications Log, or by viewing your tenants on your tenant list.