Overview
DoorLoop's Announcements feature lets you send messages to your tenants via email, text, voice message, and posts to their tenant portal. This can be sent to all tenants, some tenants, or specific tenants based on the options you select. The Communications Log lets you check the status of these communications.
Before You Begin
Before sending your announcement, make sure:
The recipients have been added to DoorLoop.
Their contact information is up to date.
Your message is relevant to everyone you're sending it to.
Note: Announcements are not available to Starter Plans. Consider upgrading to the Pro or Premium Plans to access this feature.
Walkthrough Video
Create a New Announcement Walkthrough Video Link.
The Steps
To create a new announcement, click Create New at the top of the main menu. Then under the Communications section, click Announcements.
On the Communications page, use the composer window on the right side. Then, enter the following information:
Send to — Who do you want to message?
First select who you're sending an announcement to, whether it be a tenant, owner, or vendor.
Next, target whether it's everyone across a full portfolio, an entire property, specific units, or an individual. If you choose individual, you can select multiple individuals to send to.
Send via — Select how you want to send the announcement
Email — (free) Sent immediately to the recipient's email address on file. Delivery and open rates are tracked for you.
Text Message — (800 character max; each 160 characters uses 1 announcement credit) Sent immediately to the recipient's mobile phone number on file.
Voice Message — (1 announcement credit per message; 300 character limit) Sent immediately as a voice message using text-to-speech to the recipient's phone number on file.
Tenant Portal — (free; tenants only) Choose whether there's a portal expiration date or not, which will determine how long the announcement stays on the homepage of the tenant portal. Leaving it blank means it stays on indefinitely.
Subject — Enter the subject of your announcement (limited to 50 characters)
Message — Enter the message you'd like to send
Remember that Text Messages are limited to 800 characters, and Voice Messages are limited to 300 characters.
If you're posting an announcement to the Tenant Portal or as an Email, you'll be able to attach files. From their portal, tenants can download these files, as well as preview certain file types, such as PDFs and JPEGs.
Click Send to finish.
Best Practices
To make your announcement clear and effective:
Use a subject line that clearly explains the purpose of the message.
Keep the message short and easy to read.
Include any important dates, deadlines, or next steps.
Review your recipient list before sending.
Once you've created and sent your announcement, you'll be able to see it under the My Messages column on the Communications page. If you click on the message, you'll be able to see the entire message along with how it was sent — email, text, or portal. You can also click the link to the Communications Log to view each individual person it was sent to.
Review the Status of Your Announcements
Review the status of your announcements by navigating to Communications > Communications Log. You can also check status from a specific tenant's own Notifications Log on their profile.
To learn more about the Communications Log, read this article: Communications Log Overview.
Tip: For frequently asked questions related to Announcements, please read the article: FAQ - Announcements and eSignature Questions.