Overview

DoorLoop's Communications feature allows you to send messages to your tenants via email, text, voice message, and posts to their tenant portal. The Communications Log allows you to check the status of these communications.

Note you can easily message a single tenant by using the instructions linked here. This article explains how to message all or some of your tenants based on filters you choose.

The Steps

Step 1

Navigate to Communications > Announcements in the main navigation menu on the left side. Click on the + New Announcement button in the upper right corner.

Step 2

You can choose which tenants receive this announcement by following the prompts to select specific Properties, Units, and Tenants. To send the message to everyone, leave All Properties selected and then click Next.

Step 3

Select how you would like to send your announcement.

  • Email: free

  • Text Message: 1 communication credit per recipient and 140 character limit

  • Voice Message: 1 communication credit per recipient and 500 character limit

  • Tenant Portal: free

Note that for Tenant Portal announcements, you have two additional options:

  1. Post the announcement to the home screen of the tenant's portal to make sure they see it as soon as they log in.

  2. Set an expiration date to remove the announcement from the tenant's portal on that date.

Step 4

Type in the message you would like to send.

  • Remember that Text Messages are limited to 140 characters, and Voice Messages are limited to 500 characters.

  • If you are posting an announcement to the Tenant Portal, you will be able to attach files. From their portal, tenants can download these files, as well as preview certain file types, such as PDF's and JPEG's.

Step 5

Review the announcement delivery methods and how many credits will be used. Clicking Finish will send the announcement and Done after the notification that the announcement has sent.

Note that your tenants will not see any information for the other tenants you are messaging as part of this mass communication.

Step 6

Review the status of your announcements by navigating to Communications > Communications Log.

The Status icons show the tenant's interaction with the announcement. Hovering over the icons will give you more information, such as the time and date the tenant read an email or clicked a link in the email.

Note that right now tenants cannot reply to the messages you send out through DoorLoop, they can only submit or update their tenant requests to communicate with you.

Use this article to learn more about the Communications Log.

FAQ

How much does it cost to send announcements?

  • Tenant Portal or Email announcements are free.

  • Text or Voice Message cost 1 communication credit per recipient.


How much do communications credits cost?

  • 1 communication credit = $0.02

  • You will start with 100 credits and pay $10 for 500 more each time you use all of your communications credits.


Where do I review how many communications credits I have left?

  • You can see your remaining communication credits by going to Settings < Subscription and reviewing the Communication Credit box.


What phone number sends the text and voice messages?

  • Texts and voice messages are sent from (786) 743-2951. Voice messages are repeated twice.


What happens if I have more than one email address for a tenant?

  • The announcement email will go to the email address listed first in the tenant's Contact Info.


How can I delete Tenant Portal messages from my tenants' portals?

  • Navigate to Communications > Announcements and click on the three vertical dots on the right side of the tenant portal announcement line. Click on Delete to remove the announcement from DoorLoop.


How can I easily message a single tenant?

  • Navigate to People > Tenants and click on the tenant you wish to message. Once in the tenant overview page, select the Communications tab and click on the Send Message button. Follow the instructions above as you normally would, starting at Step 3.


Can Tenants reply to the messages I send them through DoorLoop?

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