Overview
Screening applicants can be stressful. Will this potential tenant cause trouble? Will they pay their rent? Luckily, DoorLoop has a built-in rental application feature that you can configure to meet your needs.
To simplify and automate your property management work, prospective tenants (called Prospects in DoorLoop) can submit rental applications through DoorLoop. After configuring your application settings and posting your rental application links, you won’t have to get involved until you are notified that it’s time to review an application.
This means prospects will submit and pay for an application complete with a TransUnion SmartMove background check request, all without you having to do anything manually!
Tip: This background check includes Credit, Criminal, and Eviction History reports, which are part of TransUnion's SmartCheck Plus package shown here.
The Steps
Step 1 - Configure company-level rental application settings
Like many things in DoorLoop, you can configure rental application settings at the company level, and have all your properties use these default settings. This is useful if many of your rental applications on your properties will have settings that are the same, so you won't have to create them individually.
Step 2 - Configure property-level rental application settings
If you have several properties that might have different rental application requirements, you'll need to configure the property-level rental application settings for each one. For instance, you might have some properties with different application fees, different questions, or a different set of requirements. With the property-level settings, you can configure all of this with ease.
Step 3 - Make Sure Your Units are Open for Applications
For a unit to show up on your rental application, you'll need to make sure that the Units show "Open" under the column "Open for Applications".
Step 4 - Test your rental applications
Once your property rental applications are configured and turned on, you can actually test out and review the application yourself. This way you’ll know exactly what your prospects will see!
Step 5 - Send the rental application to your applicants
When you’re satisfied with your rental application, use this article to learn how to get the link to your prospects so they can fill it out.
You can email or text the link to your prospects, or post the link on your website. Whatever you like!
Step 6 - Get notified when rental applications are received
When your prospects submit a rental application, you can configure your settings to notify you via email. Then you can log in to DoorLoop and review the application and request the TransUnion SmartMove reports if you use those.
This article explains how to find and review submitted applications, and this one explains how you request TransUnion SmartMove reports.
Tip: When someone submits a rental application, this adds them as a Prospect in DoorLoop. If you decide to approve their application and create a lease for them in DoorLoop, adding this prospect to the new lease turns them into a Tenant.
What if the prospect submitted and paid for their rental application, but entered incorrect information and now TransUnion can't verify their identity?
Good news! You can have the prospect submit the rental application again with their correct information. They will not have to pay again, but they should check their information carefully this time. Use this article to learn how!
How do I charge a prospect a different amount than what I’ve set to charge for my property rental applications?
If you decide to do so, you can charge a different amount for a specific prospect's rental application. Use these instructions to learn how!
Next Steps